Design Expert, Sales - Interior Define

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)•Los Angeles, CA

2d•$85,000 - $100,000•Onsite

About The Position

Interior Define, part of the Havenly Brands family, is expanding its Studio team in Los Angeles, California. The Design Expert, Sales delivers a high-end, personalized customer experience while driving sales growth. The role consults with clients in-store and virtually on furniture selections and design choices, manages the customer journey from initial inquiry through purchase, and provides product and design expertise. The Design Expert also supports room planning and mood-board creation, maintains post-purchase communication, and builds local customer relationships as a brand ambassador. This is a full-time position based in the Los Angeles Studio, with standard retail hours and weekend availability. The role requires standing, bending, maneuvering around the studio, and lifting up to 50 pounds to assist clients and handle furniture or arrange product displays. On-target earnings are $85,000–$100,000+ per year, split between base salary and performance-based commissions. Applications are accepted through November 30, 2026, or until the role is filled.

Requirements

2–3 years of sales experience; furniture or interior design experience is preferred.
Experience in the interior design and/or home furnishings industry.
Ability to discuss and create mood boards and floor plans for clients.
Ability to create memorable customer experiences that support sales conversions.
Proven ability to meet or exceed sales targets using a consultative selling approach.
Ability to collaborate toward team goals while driving individual sales success.
Strong organization and efficiency managing multiple clients and projects, timelines, and customer expectations.
Proficiency with Canva, interior design floor-planning software, and Google Suite, and comfort adapting to new platforms.
Flexibility and a solutions-focused approach in a fast-paced, startup-like setting.
Strong interest in interior design and furniture trends and a strong eye for aesthetics.
Availability for standard retail hours, including weekends.
Ability to stand, bend, and maneuver in the studio, and lift up to 50 pounds.

Nice To Haves

Furniture or interior design sales experience.
Experience with 2D and 3D design software.
CRM experience.

Responsibilities

Meet and exceed monthly sales quotas through exceptional customer service and product knowledge.
Consult with clients in-store and virtually on furniture selections and design choices tailored to their needs.
Manage the customer journey from initial inquiry through purchase execution, delivering a smooth, efficient, and personalized experience.
Identify and act on opportunities to increase sales and improve the studio customer experience.
Develop expertise in product offerings and design services, and guide clients through purchasing decisions.
Help clients complete room designs, including checking the size and fit of selected furniture; create spatial plans and design mood boards.
Communicate proactively and promptly with clients after purchase to support satisfaction and encourage repeat business.
Represent the brand and build community presence and customer relationships in Los Angeles, California.
Assist clients and arrange product displays in the studio, including handling furniture items as needed.