Deputy Team Lead, Enterprise Tools Team
About The Position
The Deputy Team Lead for the Enterprise Tools Team provides senior technical leadership for enterprise and network monitoring across the Government Customer's infrastructure. The role supports the Team Lead in directing day-to-day operations, coordinating LAN/WAN engineering and monitoring activities, guiding technical staff, and ensuring enterprise management tools provide reliable visibility and actionable information across supported network environments. The position serves as deputy for the team, coordinating workloads, technical priorities, and operational coverage, and acting for the Team Lead when delegated. It provides technical direction, mentorship, and escalation support, and oversees monitoring, integration, testing, documentation, and transition of enterprise monitoring capabilities. The role also supports troubleshooting, incident response, root-cause analysis, and continuous improvement. The position is based in St. Louis, Missouri, and may require travel to Springfield, Virginia when needed by the government customer. The employer describes professional development opportunities, a supportive culture, and well-being programs.
Requirements
- Bachelor's degree in a relevant technical area, or an equivalent combination of education and experience.
- 15+ years of network engineering experience across LAN/WAN environments.
- 15+ years of experience working with enterprise management, enterprise monitoring, or network monitoring tools.
- Previous experience serving as a Team Lead, Deputy Team Lead, Department Team Lead, or in a comparable technical leadership role.
- Advanced experience with network management and support, integration services, security audit, and technical design.
- Hands-on experience with Cisco and Juniper routers, bridges, switches, storage area networks, network security, and network monitoring systems in UNIX and Windows environments.
- Experience leading technical troubleshooting, coordinating priorities, and communicating risks and recommendations to stakeholders.
- Ability to obtain Security+ CE certification within 6 months of employment.
- Active TS/SCI clearance.
- Successfully pass background and drug screening.
- Ability to obtain a CI Polygraph.
- Ability to travel to Springfield, Virginia when needed by the government customer.
- Advanced knowledge of network design and engineering, TCP/IP, the OSI model, SNMP, RMON, routing, OSPF, and BGP.
- Ability to lead, mentor, and coordinate technical personnel in a mission-focused operational environment.
- Ability to balance leadership responsibilities with hands-on technical analysis and escalation support.
- Ability to work independently while remaining effective within a team setting.
- Ability to manage multiple efforts with time-related constraints in a fast-paced contracting environment.
- Demonstrated ability to communicate and collaborate effectively with technical staff, customers, program leadership, and cross-functional stakeholders.
- Ability to produce and review clear technical documentation, procedures, status updates, and technical briefings.
- Knowledge of IT security concepts and practices.
- Strong judgment, problem-solving, collaboration, interpersonal, and decision-making skills.
- Proficiency with Microsoft Word, Excel, and other Microsoft Office applications.
Nice To Haves
- Current CI Polygraph.
- Current Security+ CE certification.
- Working knowledge of the customer network infrastructure.
- Experience with OpenText Network Automation and OpenText Network Node Manager.
Responsibilities
- Support the Team Lead in planning, prioritizing, coordinating, and overseeing daily technical activities.
- Provide senior network engineering leadership and operations support across LAN/WAN environments.
- Coordinate team workload, assignments, technical priorities, and operational coverage; act on behalf of the Team Lead when delegated.
- Provide technical direction, mentorship, and escalation support to enterprise tools engineers and junior team members.
- Ensure transport devices across customer network classifications communicate effectively with Enterprise Management Infrastructure core tools.
- Lead monitoring and management activities using OpenText Network Automation, OpenText Network Node Manager, or similar enterprise and network monitoring tools.
- Analyze network performance and recommend optimization, integration, and capability enhancements for Enterprise Management Tools.
- Coordinate with network, transport, systems, security, and mission partners to resolve technical and design issues.
- Guide the correlation of SNMP events and other monitoring data into meaningful, actionable alerts.
- Oversee the integration, testing, documentation, and operational transition of new monitoring capabilities.
- Produce and review technical documentation, procedures, status updates, and technical briefings for stakeholders and leadership.
- Support incident response, troubleshooting, root-cause analysis, and continuous improvement activities.
- Coordinate daily work, provide technical guidance, mentor personnel, and support performance and staffing activities as delegated by the Team Lead.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
