Department Lead - Hardware/tools

Rural King • Kingsport, TN

22h

About The Position

The Department Lead plays a pivotal role in ensuring the efficient and effective operation of the assigned department. The role oversees inventory, recovery, pricing, merchandising, planogram execution, cleanliness, and customer service while maintaining company standards. The Department Lead also supports front-end activities, uses office and retail equipment, cross-trains across departments, and participates in learning initiatives. The position has no supervisory responsibilities.

Requirements

• At least 2 years of retail experience, with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to actively listen, ask relevant questions, and provide thorough, articulate responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• A flexible mindset and ability to navigate ambiguity and uncertainty.
• Strong problem-solving skills.
• Ability to remain composed and focused during high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully and identify errors or inconsistencies.
• Comfort navigating computer systems and software.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to repetitively lift, push, and/or pull a minimum of 30 pounds, and intermittently handle 31–50 pounds.
• Ability to use a ladder and/or pallet jack and to navigate and access all facilities.
• Ability to communicate verbally with others in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide and maintain consistent department and signage standards and appealing displays.
• Monitor inventory through stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee department recovery to keep the area neat, organized, and visually appealing.
• Coordinate and execute price changes, updating labels and signage with relevant teams.
• Implement playbook features and planogram sets according to company guidelines and standards.
• Maintain department cleanliness and enforce sanitation and safety protocols.
• Provide customer service by assisting with inquiries, locating products, and addressing concerns.
• Support front-end operations by processing transactions or loadouts as needed.
• Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in training programs, workshops, webinars, and other learning initiatives.
• Provide friendly, proactive, and professional support to internal and external customers, addressing inquiries and concerns promptly.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost to associates.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed