Deputy Assistant Store Manager

Barnes & Noble•Baton Rouge, LA

About The Position

The Deputy Assistant Store Manager (DASM) develops leadership skills and uses sound judgment to help ensure the smooth operation of a Barnes & Noble bookstore. The role leads and deploys the store team, motivates employees to meet expected results, and maintains high standards for store presentation, operations, customer service, merchandising, café support, safety, and scheduling. The DASM is expected to lead store operations when the Assistant Store Manager and Store Manager are absent, supporting them and the wider Cluster as needed. The DASM supports team development, communicates company messages, reinforces role-appropriate standards, and creates a positive working environment through kindness, fairness, respect, integrity, and consistent accountability. The role also requires a commitment to personal development and openness to feedback. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. The employee may work at other stores when able and needed to support the wider Cluster.

Responsibilities

Lead and deploy the store team to support smooth day-to-day store operations and expected performance.
Maintain Bookstore Basics and store presentation standards.
Support operational best practices, including an organized stockroom and backstock, and timely receipt and shelving of deliveries.
Execute commercial direction and presentation across the Front of Store and table displays, highlighting key titles and promotions.
Maintain section detail and stock levels in collaboration with the Inventory Cluster Support team.
Support a well-presented Children’s Department with balanced stock, a strong commercial offer, and a welcoming environment.
Execute specialty visual merchandising, replenishment, and presentation across gifts, toys and games, and other non-book sections.
Support café standards and a positive partnership with the café team, while promoting Membership and book picks.
Ensure the Front of Store is adequately covered and deliver natural, unintrusive customer greetings and assistance.
Provide friendly, knowledgeable, professional service at registers and support Membership, Monthly Picks, and other store services and sales objectives.
Evaluate and encourage effective, natural team selling of Our Monthly Picks.
Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Support roster and budget alignment and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Take ownership of key responsibilities and run the store effectively in the absence of the Assistant Store Manager and Store Manager.
Support team development with the Store Manager and relevant People Cluster Support or Recruiter Cluster Support resources.
Hold team members accountable to appropriate standards, addressing performance opportunities promptly and fairly in partnership with the Assistant Store Manager and Store Manager.
Support the team with kindness, fairness, and respect, helping create a positive working environment.
Communicate company messages clearly and consistently when the Assistant Store Manager or Store Manager is absent, and share relevant feedback and questions with Cluster or Home Office resources.
Demonstrate integrity and personal credibility and encourage engagement and performance within the team and Cluster.
Remain resilient and consistent under pressure while working toward goals and objectives.
Develop personal skills by listening, learning, applying feedback, and pursuing career goals.
Comply with company policies and procedures and support other stores in the wider Cluster when able and needed.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)