Deputy Assistant Store Manager

Barnes & Noble • Center Valley, PA

3d

About The Position

A Deputy Assistant Store Manager (DASM) helps lead a Barnes & Noble bookstore and its team, supporting smooth store operations and strong, consistent performance. The role develops leadership and decision-making skills and is responsible for deploying and motivating the team to meet expected standards and results. The DASM is expected to uphold bookstore presentation, operational, merchandising, inventory, children’s department, café, customer service, sales, safety, loss prevention, and scheduling standards.

The DASM takes ownership of key responsibilities and leads store operations when the Assistant Store Manager or Store Manager is absent. The role supports team development, holds colleagues accountable for appropriate standards, promotes a positive and respectful working environment, and communicates company messages and feedback. The DASM also develops their own leadership capabilities and may support other stores in the Cluster when needed. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Lead and deploy the store team to support smooth day-to-day operations and deliver expected results.
• Maintain bookstore presentation, operational standards, stockroom and backstock organization, and timely receiving and shelving of deliveries.
• Support commercial presentation and merchandising across the Front of Store, tables, specialty areas, gifts, toys, games, and other non-book sections.
• Maintain section detail and stock levels in collaboration with the Inventory Cluster Support team.
• Support a well-presented Children’s Department with balanced stock and a welcoming environment.
• Ensure café standards are executed and foster partnership with the café team while promoting Membership and book picks.
• Ensure the Front of Store is appropriately covered and the team provides attentive, natural customer service.
• Support professional service at registers and promote Membership, Our Monthly Picks, and other store services to achieve sales objectives.
• Evaluate and encourage effective, natural selling of Our Monthly Picks by the team.
• Prioritize health, safety, and loss prevention standards, including de-escalation, active-threat response, Code Adam, and emergency procedures.
• Support effective roster and budget alignment in collaboration with Rota Cluster Support and, when needed, Recruiter Cluster Support.
• Lead store operations in the absence of the Assistant Store Manager and Store Manager.
• Support team development and address performance or standards opportunities promptly and fairly, in partnership with the Assistant Store Manager and Store Manager.
• Communicate company messages clearly and share feedback or questions with Cluster or Home Office resources when appropriate.
• Model integrity, resilience, fairness, respect, and accountability while motivating the team.
• Pursue personal development by listening to and applying feedback.
• Collaboratively support other stores in the Cluster when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off
• Paid maternity and parental leave
• Company-paid holidays
• 401(k) with company match
• Comprehensive health benefits, including medical, dental, and vision insurance
• Healthcare and dependent care spending accounts
• Disability benefits
• Life insurance
• Transit benefits
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed