Deputy Assistant Store Manager

Barnes & Noble • Orlando, FL

1d

About The Position

A Deputy Assistant Store Manager (DASM) helps lead a Barnes & Noble bookstore, developing leadership and decision-making skills while ensuring smooth store operations through effective leadership and deployment of the team. The role sets and reinforces high standards, motivates colleagues, and supports consistent performance across bookselling and café operations. The DASM helps maintain bookstore presentation, operational standards, inventory and merchandising, customer service, sales, safety, loss prevention, scheduling, and budget alignment.

The DASM takes ownership of key responsibilities and leads day-to-day store operations when the Assistant Store Manager (ASM) and Store Manager (SM) are absent. The role supports team development and accountability, communicates company messages, contributes to a positive and respectful working environment, and works with store, Cluster, and Home Office resources as needed. The DASM is expected to pursue their own development and may support other stores within the Cluster when needed and able. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Employees must comply with company policies and procedures.

Requirements

• Demonstrated ability to lead and motivate a team and make sound decisions.
• Ability to maintain high standards and deliver consistent operational, merchandising, customer-service, and sales performance.
• Ability to support store operations in the absence of the Assistant Store Manager and Store Manager.
• Ability to communicate company messages clearly and consistently and share feedback with appropriate resources.
• Ability to support team development and address performance opportunities fairly and promptly.
• Ability to remain resilient, equitable, and consistent under pressure while pursuing goals.
• Ability to listen to feedback, learn, and apply it to personal development.
• Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
• Ability to work in other stores when able and needed.

Responsibilities

• Lead and deploy the store team to support smooth store operations and strong, consistent performance.
• Maintain Bookstore Basics, store presentation, organized stockroom and backstock, and timely receipt and shelving of deliveries.
• Support commercial presentation and merchandising across the Front of Store, table displays, Children’s Department, Gifts, Toys & Games, and other non-book sections.
• Work with the Inventory Cluster Support team to maintain appropriate section detail, stock levels, and offerings.
• Support café standards and a positive partnership with the café team, while promoting Membership and book picks.
• Ensure the Front of Store is adequately covered and the team offers natural, helpful customer service.
• Support friendly, knowledgeable, and professional service at registers and sales objectives involving Membership, Our Monthly Picks, and other store services.
• Evaluate and encourage effective, natural team selling of Our Monthly Picks.
• Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
• Support effective roster and budget alignment and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
• Own key store responsibilities and run day-to-day operations when the ASM and SM are absent.
• Support team development with the SM, People Cluster Support, and/or Recruiter Cluster Support, as appropriate.
• Hold team members accountable for role-appropriate standards and address performance opportunities promptly and fairly in partnership with the ASM and SM.
• Foster a positive working environment by treating and supporting the team with kindness, fairness, and respect.
• Communicate company messages clearly and consistently when the ASM or SM is absent, and share relevant feedback and questions with Cluster or Home Office resources.
• Demonstrate integrity, credibility, resilience, and determination while supporting engagement and performance.
• Pursue personal development by listening to and applying feedback and working toward career goals.
• Provide collaborative support to other Cluster stores when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off
• Paid maternity and parental leave
• Company-paid holidays
• 401(k) with company match
• Comprehensive medical, dental, and vision benefits
• Healthcare and dependent care spending accounts
• Disability benefits
• Life insurance
• Transit benefits
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed