Deposit Support Specialist

City National Bank of Florida•Coral Gables, FL

11d

About The Position

The Deposit Support Specialist ensures that daily deposit services functions are completed accurately and within required time constraints. The role requires understanding the Air System, EIP System, and Exception Processing System to troubleshoot daily issues, support coworkers during workload surges, and meet deadlines. The specialist understands Federal Reserve Bank regulations for returns and adjustment processing, keeps current with procedural changes, and performs deposit services functions to cover absences or volume needs. The role also provides support to branches by responding to daily correspondence and ensuring inquiries receive follow-up and follow-through. The specialist reviews large-item applications for fraud, signatures, dates, and endorsements; researches and processes non-post and exception items; processes Federal Reserve return files and adjustments; and manages return, collection, and client notification processes. Additional duties include processing Treasury Management System transactions, researching general ledger entries, recording volumes and trends, maintaining the department calendar, rerouting work during absences, cross-training employees, and assisting with assigned projects.

Requirements

5–7 years of experience in bank operations.
Working knowledge and understanding of banking regulations.
Ability to set priorities and meet deadlines.
Accurate typing, spelling, and grammar skills.
Superior written and oral communication skills.
Understanding of debits and credits.
Proficiency in Microsoft Outlook, Excel, and Word.
High school diploma or GED equivalent; an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Nice To Haves

Previous bookkeeping experience is highly desirable.

Responsibilities

Review large-item applications for fraud, signatures, dates, and endorsements, ensuring timely and accurate verification.
Research non-post items, process them in the exception system, balance them daily, and work with the reconcilement area to clear entries when needed.
Process incoming return-item files from the FRB in the Fiserv system and prepare checks and notices for client notification.
Handle exception-item correspondence from branches and ensure client account entries are processed timely.
Handle mail correspondence for collection items and process entries to client accounts.
Research and process incoming and outgoing Federal Reserve adjustments in the FRB system accurately and timely.
Complete outgoing returns and ensure the outgoing FRB file is accurate and sent to Computer Operations on time.
Send large return wire notifications through E.A.R.N.S. or FRB daily.
Cross-train other employees on various functions.
Assist the Supervisor with assigned special projects.
Research and clear general ledger entries timely.
Process TMS transactions for Treasury Services.
Record and submit daily and monthly volumes and trends for management reporting.
Maintain the department calendar and reroute work during absences.
Track and research special projects assigned by management.
Provide support and backup assistance to fellow employees.
Keep current with procedural changes and ensure procedures are followed.
Perform deposit services functions to cover employee absences and workload volumes.
Provide branch support for daily correspondence and ensure inquiries receive follow-up and follow-through.