Deposit Support Specialist

City National Bank of Florida•Coral Gables, FL

About The Position

The Deposit Support Specialist ensures that daily deposit services functions are completed accurately and within required time constraints. The role requires understanding the Air System, EIP System, and Exception Processing System to troubleshoot daily issues. The specialist supports coworkers during workload overflow, understands FRB regulations for returns and adjustments, keeps current with procedural changes, and performs deposit services functions during absences or periods of high volume. The role also provides branch support by responding to daily correspondence and ensuring inquiries receive follow-up and follow-through. Responsibilities include reviewing large-item applications for fraud, signatures, dates, and endorsements; researching and processing non-post items; processing incoming FRB return item files and preparing checks and client notices; handling exception-item and collection-item correspondence; researching Federal Reserve adjustments; completing outgoing return files; sending large-return wire notifications; researching and clearing general ledger entries; processing TMS transactions for Treasury Services; recording volumes and trends; maintaining the department calendar; and supporting coworkers and special projects. The specialist also cross-trains employees and assists the Supervisor with assigned projects.

Requirements

5–7 years of experience in bank operations.
Working knowledge and understanding of banking regulations.
Ability to set priorities and meet deadlines.
Accurate typing, spelling, and grammar skills.
Superior written and oral communication skills.
Understanding of debits and credits.
Proficiency in Microsoft Outlook, Excel, and Word.
High school diploma or GED equivalent; an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Nice To Haves

Previous bookkeeping experience is highly desirable.

Responsibilities

Review large-item applications for fraud, signatures, dates, and endorsements, ensuring verification is accurate and timely.
Research and handle non-post items in the exception system daily, balance them, and work with the reconcilement area as needed to clear entries.
Process incoming return item files from the FRB in the Fiserv system and prepare checks and notices for client notification.
Handle exception-item correspondence from branches and ensure entries to client accounts are processed timely.
Handle mail correspondence for collection items and ensure entries are processed to client accounts.
Research and process incoming and outgoing Federal Reserve Adjustments in the FRB system accurately and timely.
Complete outgoing returns and ensure the outgoing FRB file is accurate and sent to Computer Operations on time.
Send daily large-return wire notifications through E.A.R.N.S. or FRB.
Cross-train other employees on various functions.
Assist the Supervisor with special projects as assigned.
Research and clear general ledger entries timely.
Process TMS transactions for Treasury Services.
Record and submit daily and monthly volumes and trends for management reporting.
Maintain the department calendar and reroute work during absences.
Track and research special projects as assigned by management.
Provide support and backup assistance to fellow employees.
Keep current with procedural changes and ensure they are followed.
Assist coworkers with overflow work to meet deadlines.
Provide support to branches through daily correspondence and ensure follow-up on inquiries.
Perform deposit services functions to cover absences and periods of high volume.