Deposit Operations Specialist (Wire & ACH Processing)

SOUTHEAST BANK • Athens, TN

1d • Onsite

About The Position

The Deposit Operations Specialist accurately reviews and processes domestic and international incoming and outgoing wire transfers, as well as daily ACH-originated files through online banking. The role also supports deposit operations administration, account reporting, returned mail, and other departmental functions. It works with retail, operations, lending, compliance, and management staff to support timely work and effective customer service.

The position requires following the bank's information-security, confidentiality, compliance, and conduct policies, and working scheduled and other needed hours at designated locations. Duties may be revised or supplemented by management or bank policy.

Requirements

• High school diploma or equivalent.
• Must be detail-oriented.
• Ability to operate office equipment, telephones, and computers.
• Ability to communicate fluently in English in person, in writing, and on the computer.
• Ability to hear, speak, and understand verbal communication.
• Ability to read, write, count, and perform basic math functions.
• Ability to move the head, shoulders, neck, and arms freely, such as when operating office equipment.
• Ability to use manual dexterity and fine manipulation for keyboard operation, equipment use, filing, and similar tasks.
• Ability to lift up to 10 pounds, grasp, reach, and pull.
• Ability to think, remember, learn new information, and apply cognitive data to job functions.
• Ability to assess and concentrate on mental and physical job tasks and see them through to completion.
• Ability to work with others to share information and solve problems.

Nice To Haves

• 1–2 years of deposit, retail, and/or operations banking experience.

Responsibilities

• Verify and process incoming and outgoing wire transfers.
• Maintain wire documents by confirming they are legitimate, complete, approved, and documented, and scanning them into appropriate systems.
• Maintain the international wire log for incoming and outgoing international wire transfers.
• Manage assigned account reports, including Dormant Accounts, Closed and Charged Off Accounts, and Bill Pay Report; review for accuracy, process necessary items, address and document discrepancies, notify management as needed, and maintain records in appropriate systems.
• Review, process, complete, and retain ACH-originated files and returns daily within online banking systems.
• Review, process, document, and maintain deposit credit verifications and confirmations (VOD).
• Inventory interest and expense checks monthly.
• Provide dual control for the accounting department.
• Process, review, and communicate returned mail to all locations.
• Assist the department with other functions as needed.
• Communicate with retail, operations, lending, compliance, and management staff to support clear expectations, timely work, and excellent customer service.
• Regularly review the Bank’s information security guidelines and avoid activity that could expose the Bank to malware, scams, and fraud.
• Follow guidelines for securing accounts, access, systems, and information; identify information-security threats and relay concerns to the information security team.
• Protect confidential information and help ensure confidential and sensitive information is handled appropriately.
• Maintain awareness and understanding of applicable policies, procedures, designated authorities, regulations, and laws, including the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, and other applicable lending laws; follow them at all times.
• Communicate openly with supervisors and management about policies, procedures, work conduct, and job functions, and ask questions when clarification is needed.
• Raise suspected policy, procedure, or legal violations with a supervisor as outlined in the Code of Conduct.
• Participate in training sessions and policy updates as necessary.
• Assist with coordination of scheduling as appropriate.
• Maintain focus and professionalism at work and reserve personal matters for personal time.
• Work scheduled and other needed hours at designated locations; assist management with scheduling and other issues as directed.
• Accept additional work as needed and assist other managers or team members.
• Provide consistently positive, effective, and helpful service to internal and external customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED