Deposit Operations Quality Control

SOUTHWEST BANK • Odessa, TX

4d

About The Position

This position in Deposit Operations reports to the Deposit Operations Officer and is responsible for daily monitoring of new and revised accounts submitted by branch staff. The role reviews customer and account information and related documents for accuracy, tracks errors, and maintains a daily report of missing or incorrect documents. It also reviews operational reports, prepares monthly IOLTA and Club Account reports, and provides phone, customer, and branch support as a backup to CRC. The position assists with other deposit-processing functions as needed, including wire transfers, fraud monitoring, file maintenance, and customer service.

Requirements

• High school diploma or GED.
• Three to six months of related experience in New Accounts and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills with management and team members.
• Ability to perform tasks efficiently and accurately.
• Basic mathematical skills.
• Thorough understanding and application of policies, procedures, and regulations pertaining to the work of a Deposit Operations Specialist.
• Ability to work in a team environment to accomplish shared goals.
• Ability to manage time effectively in relation to daily tasks.
• Ability to solve practical problems and interpret a variety of instructions.
• Ability to communicate professionally by phone or email.
• Accurate typing, spelling, and grammar skills, as well as written and oral communication skills.

Responsibilities

• Review new-account reports and check all new customers and accounts in the system for accuracy.
• Track errors and report them to management.
• Review revised customers and accounts for accuracy.
• Review required customer and account documents.
• Maintain a daily document exception report of missing or incorrect documents.
• Review daily reports, including File Maintenance (DDA, SAV, CDS, IRA, SDB, CIF), Dormant Control, Closed Accounts, Safe Deposit Box Journal, and CDS and IRA Transaction Journal reports, as well as others as needed.
• Prepare the IOLTA report monthly.
• Prepare the Club Account report monthly.
• Answer phones and provide customer and branch support as a backup to CRC.
• Assist with other deposit-processing functions as needed, including wire transfers, fraud monitoring, file maintenance, and customer service.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED