Deposit Quality Control Specialist

Beacon Bank•Pittsfield, MA

About The Position

The Deposit Quality Control Specialist reviews and monitors customer profile and account changes to ensure the accuracy and integrity of core system data. The role performs quality-control reviews of customer name and account changes made by bank employees, confirming they were properly authorized and processed accurately and on time. It maintains knowledge of customer profiles, deposit account origination, proper titling, required documentation, and related best practices to support accurate core system records and a clear understanding of customers’ relationships with the bank. The position reviews new checking, savings, and certificate deposit accounts; deposit account maintenance and titling changes; safe deposit box leases and titling changes; and new business accounts and maintenance transactions for required Beneficial Ownership Forms. It works with frontline staff to correct inconsistencies, tracks missing documentation and unresolved issues, reports exceptions, and supports the Branch Operations team as needed. The specialist also completes assigned tasks and projects, resolves issues within their scope, and follows applicable banking laws, regulations, policies, practices, and procedures.

Requirements

High school diploma.
1–2 years of experience in bank operations.
Experience with bank products and services.
Knowledge of legal title and CIP requirements.
Proficiency with MS Office products.
Strong verbal and written communication skills.
Strong organizational skills.
Ability to multitask.
Attention to detail.

Nice To Haves

Associate degree preferred.

Responsibilities

Conduct quality-control reviews of new checking, savings, and certificate deposit accounts.
Work with frontline staff to resolve and correct customer or account record inconsistencies in the core system.
Track and report deposit account documentation missing from the bank’s document archive, and follow up with branches when necessary.
Review deposit account maintenance and titling changes to ensure accurate processing and uninterrupted customer service.
Track issues and remediation through closure, and report exceptions and unresolved issues to the manager.
Review new safe deposit box leases and titling changes, and work with frontline staff to correct inaccurate core system data.
Track and report missing safe deposit box documentation in the bank’s document archive.
Monitor new business accounts and maintenance transactions to ensure required Beneficial Ownership Forms are obtained, completed, and properly uploaded to the document record-retention system.
Support and assist the Branch Operations team as needed.
Complete assigned tasks and projects on a timely basis.
Document and resolve issues within the scope of responsibility.
Comply with banking laws, rules, regulations, policies, practices, and procedures to reduce risk and uphold ethical standards.