Deposit Quality Control Specialist
About The Position
The Deposit Quality Control Specialist reviews and monitors customer profile and account changes to ensure accuracy and integrity of core system data. The role reviews customer name and account changes performed by bank employees, confirming that they were properly authorized and processed accurately and on time. It requires knowledge of core system customer profiles, deposit account origination, proper account titling, required documentation, and best practices for maintaining customer data and understanding customer relationships with the bank. The specialist also reviews new deposit accounts, account maintenance and titling changes, safe deposit box leases and changes, and business-account documentation. The role works with frontline staff to resolve record inconsistencies, tracks missing documentation and exceptions, follows up with branches, and reports unresolved issues to a manager. It provides support to the Branch Operations team and completes assigned tasks and projects on time. The position is responsible for complying with applicable banking laws, regulations, policies, practices, and procedures to reduce risk and uphold ethical standards.
Requirements
- High school diploma.
- 1–2 years of experience in bank operations.
- Experience with bank products and services.
- Knowledge of legal title and CIP requirements.
- Proficiency with Microsoft Office products.
- Strong verbal and written communication skills.
- Strong organizational skills.
- Ability to multitask.
- Attention to detail.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Conduct quality control reviews of new checking, savings, and certificate deposit accounts.
- Work with frontline staff to resolve and correct customer or account record inconsistencies in the core system.
- Track and report deposit account documentation missing from the bank’s document archive, and follow up with branches when necessary.
- Review deposit account maintenance and titling changes for accuracy and continuity of customer service.
- Track and remediate account-maintenance issues; report exceptions and unresolved issues to the manager.
- Review new safe deposit box leases and titling changes, resolve inaccurate core-system data with frontline staff, and track missing documentation.
- Monitor new business accounts and maintenance transactions on existing business accounts to ensure required Beneficial Ownership Forms are obtained, completed, and uploaded to document retention.
- Support the Branch Operations team as needed and complete assigned tasks and projects on time.
- Document and resolve issues within the scope of responsibility.
- Comply with banking laws, rules, regulations, policies, practices, and procedures to reduce risk and uphold ethical standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
