Deposit Operations Associate - Hybrid

Quorum Federal Credit Union•Town/Village of Harrison, NY

7d•$21 - $25•Hybrid

About The Position

The Deposit Operations Associate supports day-to-day deposit and payment operations, including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement. The associate serves as a subject matter expert in deposit operations and electronic payment processing, helping ensure accuracy, regulatory compliance, strong internal controls, and an exceptional member experience. The role is based in a financial institution’s back-office transaction-processing environment and requires someone who learns quickly, is highly detail-oriented, and is comfortable using multiple systems. The associate works under minimal supervision, follows established guidelines and procedures, and exercises some independent judgment. The position also provides limited backup support for fulfillment operations, document imaging, mail processing, and notary services as business needs require. This is a hybrid position with three days per week onsite at the corporate office in Purchase, New York. U.S. work authorization is required; current or future sponsorship is not available. Compensation is $21.00–$25.00 per hour, with potential discretionary incentive compensation based on company and individual performance.

Requirements

At least six months of back-office payment-processing experience in a bank or credit union, including ACH processing, wire transfers, deposit operations, or a combination of these functions.
Experience processing transactions, researching exceptions, and resolving payment-related issues.
High school diploma.
Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing in a financial institution.
Strong problem-solving, organizational, analytical, verbal communication, and written communication skills; ability to multitask.
Strong decision-making and time-management skills, including the ability to manage multiple projects and duties.
Trustworthiness and ability to maintain a high level of integrity.
Proficiency with Microsoft Office, specifically Outlook, Word, and Excel.
Ability to work under minimal supervision, follow established guidelines and procedures, and exercise some independent judgment.
U.S. work authorization; the employer does not provide current or future sponsorship.

Nice To Haves

Bachelor’s degree.
Notary Public commission; the employer will support commissioning, training, and associated fees if required for business needs.
Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies.

Responsibilities

Process ACH, wire transfer, RTP, deposit, and related payment activities, including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
Complete assigned processes accurately, within expected time frames, and within management’s service-level standards.
Monitor activity, track transactions, validate data using reports and logs, and escalate issues appropriately.
Identify and recommend process improvements that enhance efficiency, strengthen controls, improve service quality, and reduce operational risk.
Participate in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
Support other business units with internal and external member requests.
Maintain broad operational knowledge and provide departmental backup as needed, including limited support for fulfillment operations, document imaging, mail processing, and notary services.
Maintain and update assigned procedures, operating documentation, and policy sections; recommend enhancements that support efficiency, accuracy, risk management, and regulatory compliance.
Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing, and improve service delivery.
Participate in projects involving system updates, implementations, testing, and operational enhancements.
Maintain a positive and professional work atmosphere when communicating with members, coworkers, management, and vendors.
Keep informed about industry developments, including regulatory and technology changes.
Follow company policies and procedures and applicable banking and credit union regulations.
Perform additional duties as required.

Benefits

Health insurance packages with a Health Reimbursement Account option.
Life, AD&D, short-term disability, and travel insurance.
401(k) plan with dollar-for-dollar company match up to 6 percent.
Paid time off, volunteer time off, birthday PTO, and company-observed holidays.
Monthly stipend for wellness activities and mental health.
Tuition reimbursement.
Pet benefits, including insurance, discounts, and a “pawternity” PTO day.
Potential discretionary incentive compensation; a bonus/commission plan is listed for qualifying roles.
Employee perks, including mortgage discounts.
PTO purchase and sell-back programs.
Rewards and peer recognition programs.
Trust-based, outcome-oriented remote work environment for most roles.