Deposit Operations Associate - Hybrid

Quorum Federal Credit Union•Purchase, NY

7d•Hybrid

About The Position

The Deposit Operations Associate supports day-to-day deposit and payment operations, including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance. The role also supports procedure management, system testing, operational reporting, vendor coordination, and process improvement. Working under minimal supervision and established guidelines, the associate exercises some independent judgment and serves as a subject matter expert in deposit operations and electronic payment processing. The position helps ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience. The successful candidate is detail-oriented, learns quickly, is comfortable using multiple systems, and has financial-institution back-office transaction-processing experience. Exposure to automation, RPA, and AI-enabled workflow tools is preferred and may offer future development opportunities within Operations. The position follows a hybrid schedule, with three days per week onsite at Quorum’s corporate office in Purchase, New York. U.S. work authorization is required; current or future sponsorship is not available. Compensation is $21.00–$25.00 per hour, with potential discretionary incentive compensation based on company and individual performance.

Requirements

At least six months of back-office payment-processing experience in a bank or credit union, including ACH processing, wire transfers, deposit operations, or a combination of these functions.
Experience processing transactions, researching exceptions, and resolving payment-related issues.
High school diploma.
Working knowledge of operational rules, regulations, and procedures for deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing at a financial institution.
Excellent problem-solving, organizational, analytical, verbal communication, and written communication skills.
Ability to multitask and manage multiple projects and duties.
Strong decision-making and time-management skills.
Trustworthiness and the ability to maintain a high level of integrity.
Proficiency with Microsoft Office, specifically Outlook, Word, and Excel.
Stable internet connection sufficient for video conferencing and screen sharing.
Smartphone with a current iOS or Android operating system.
Ability to communicate with coworkers and customers by email, chat, teleconference, and/or phone.
U.S. work authorization; the employer does not provide current or future sponsorship.

Nice To Haves

Bachelor’s degree.
Notary Public commission; if required for business needs, Quorum will support the commissioning process, training, and associated fees.
Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies.

Responsibilities

Process ACH, wire transfer, RTP, deposit, and related payment transactions, including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
Complete assigned processes accurately, within expected time frames, and in accordance with management’s service-level standards.
Monitor activity, track transactions, validate data using reports and logs, and escalate issues appropriately.
Identify and recommend process improvements that increase efficiency, strengthen controls, improve service quality, and reduce operational risk.
Participate in system testing, implementations, reporting enhancements, operational readiness reviews, and other projects involving operational improvements.
Support other business units with internal and external member requests.
Maintain broad operational knowledge and provide departmental backup as needed.
Provide occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require; these duties are a limited secondary part of the role.
Maintain and update assigned procedures, operating documentation, and policy sections, and recommend enhancements supporting efficiency, accuracy, risk management, and regulatory compliance.
Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing, and improve service delivery.
Maintain professional communication and conduct with members, coworkers, management, and vendors.
Keep abreast of industry developments, including regulatory and technology changes.
Follow company policies and procedures and applicable banking and credit union regulations, including required Bank Secrecy Act and anti-money-laundering policies.
Perform additional duties as required.

Benefits

Health insurance packages with a Health Reimbursement Account option.
Life, AD&D, short-term disability, and travel insurance.
401(k) plan with dollar-for-dollar company match up to 6 percent.
Paid time off, volunteer time off, birthday PTO, and company-observed holidays.
Monthly stipend for wellness activities and mental health.
Tuition reimbursement.
Pet benefits, including insurance, discounts, and a “pawternity” PTO day.
Bonus/commission plan for qualifying roles.
Employee perks, including mortgage discounts.
PTO purchase and sell-back programs.
Rewards and peer recognition programs.
Trust-based, outcome-oriented remote work environment for most roles.
Potential discretionary incentive compensation based on company and individual performance.