Deposit Servicing Associate II (Hybrid)

Direct Federal Credit Union • Needham, MA

1d • $22 - $26 • Hybrid

About The Position

Direct Federal Credit Union is seeking a detail-oriented, organized, proactive, collaborative, and customer-focused Deposit Servicing Associate. The role supports accurate and timely processing of member transactions, compliance, and exceptional service that builds trust and supports members’ financial well-being. The position is hybrid and offers a virtual-first work environment.

Requirements

• High school diploma required.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.
• Demonstrated teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciation of others.

Nice To Haves

• College degree preferred.

Responsibilities

• Process and reconcile member transactions, including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing, including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

Benefits

• Competitive compensation with performance-based incentives.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with match and a pension plan.
• Paid vacation, sick, and personal time.
• Student loan paydown program.
• Ongoing training and a supportive, growth-focused culture.
• Collaborative team environment where contributions are recognized and valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED