Deposit Operations Assistant

Mainstreet Bank•Sterling, VA

21h•$50,000 - $62,000

About The Position

The Deposit Operations Assistant supports MainStreet Bank’s deposit operations by reviewing and processing transactions, resolving exceptions and errors, and maintaining accurate customer and account records. The role also includes processing wire transfers and debit card activity, reviewing high-dollar transactions, and investigating electronic funds transfer errors. The employee participates in training on the Bank Secrecy Act and Anti-Money Laundering requirements and is expected to identify position-related transactions or situations that may not comply with the institution’s BSA/AML policy. Other operational tasks may be assigned. The work is performed in a normal office environment and may also be performed remotely. The position involves extended periods of sitting, operating a computer, communicating in person or by phone, and reading and analyzing complex data. MainStreet Bank describes its team environment as friendly and offers opportunities for personal and professional growth, benefits, and resources to support employee well-being.

Requirements

High school diploma or equivalent.
Knowledge of Jack Henry.
Proficient and effective communication and writing skills.
Strong customer service skills.
Strong data-entry skills and attention to detail.
Strong problem-solving skills.
Strong computer skills and the ability to become proficient in bank systems.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.

Nice To Haves

Prior banking experience, especially experience related to Deposit Operations.

Responsibilities

Review in-clearing checks for proper authorization and return problem items.
Review customer transactions for errors and posting problems.
Ensure proper indexing of mission-critical imaged documents.
Process wire transfer requests.
Process exception items, including NSF items, chargebacks, unposted items, stop payments, and positive pay violations.
Manage debit card processing and maintenance.
Retrieve, review, and monitor file maintenance and new account reports.
Review high-dollar transactions.
Investigate and resolve EFT (Electronic Funds Transfer) errors.
Participate in training related to the institution’s BSA/AML requirements and identify transactions or situations related to the position that may not follow the institution’s BSA/AML policy.
Perform other operational tasks as assigned.