Deployment Strategist - North America

ElevenLabs

7d•Remote

About The Position

As a Deployment Strategist, you will work with Forward Deployed Engineers, Go to Market professionals, Product Engineers, and other Strategists to deploy ElevenAgents, ElevenLabs’ enterprise AI platform, to address customer challenges. You will synthesize customer goals, workflows, product needs, user motivations, and opportunities for impact into a clear understanding of the problem and a plan for deployment. The role involves partnering closely with strategic customers, owning flagship deals and delivery outcomes, identifying and implementing high-impact use cases, and advising customers on effective product deployment. You will collaborate with engineering, research, and executive teams to bring AI agents into production, demonstrate measurable business outcomes, and inform the company’s platform and model roadmap. The position is remote-first and can be performed from anywhere in the United States, with a preference for New York or San Francisco and regular travel for customer onsite work.

Requirements

At least 3 years of experience working with customers in a technical capacity; direct enterprise customer experience is preferred.
Experience in product development, delivery, and change management.
Commercial instinct and comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles with Go to Market partners.
Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
Excellent communication and problem-solving skills, including the ability to simplify complex technical concepts and structure clear logic.
Proven track record of taking ownership of complex, ambiguous projects and delivering results.
Ability to adapt across customer environments, industries, and technical use cases.
Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks.
Ability to creatively map enterprise use cases and workflows to AI systems.

Nice To Haves

Direct enterprise customer experience.
Candidates based in New York or San Francisco are preferred.

Responsibilities

Meet with strategic customers to understand their AI transformation goals and identify pain points, particularly in customer-facing and operational workflows.
Own flagship deals end-to-end, from selecting use cases through structuring commercial terms and driving deals to close.
Embed within strategic customer organizations as a trusted partner, spending meaningful time onsite and taking ownership of delivery outcomes.
Identify high-impact use cases and collaborate with Forward Deployed Software Engineers to implement them.
Advise customers on best practices for deploying ElevenLabs products, including agent design, orchestration, production readiness, adoption, and impact.
Scope applications in new industries and expand AI solutions across sectors globally.
Present project results and proposals for future work to audiences from technical teams to C-suite executives.
Share field insights with Research teams to help shape the platform and models roadmap.
Build and deliver demos of ElevenAgents and other AI technology to prospective and existing customers.
Work with customer engineering and executive teams to bring agents into production and deliver measurable business outcomes.
Structure commercial terms, including outcome-based pricing, license fees, and implementation arrangements.