Deployment Operations Lead (Dallas, TX, 100%)

Loki Robotics • Dallas, TX

10d • Onsite

About The Position

Loki Robotics is hiring its first US employee to lead deployment operations as the company brings its robots to the United States. The role begins with personally deploying robots at customer sites and grows to hiring and leading field operators and building the US deployment operation as it scales. The position is based in the Dallas-Fort Worth area, is on-site and includes work at customer sites across the US.

The Deployment Operations Lead will deploy robots, run the US depot, manage relationships with customer facility teams, establish deployment processes, and set up the infrastructure needed for US operations. The role works closely with Loki’s founders and Zürich operations team and offers ownership of the US deployment operation.

Requirements

• At least 5 years of experience in field deployment, installation, or service of hardware, robotics, automation, or industrial equipment, including experience leading a field team.
• Hands-on experience at customer sites and ability to troubleshoot electromechanical systems.
• Comfort working with hardware and software tooling and interfacing with customers.
• Experience building a team, site, or region at an early-stage company without an existing operations organization.
• Ability to write processes that others can execute correctly and present to customer management.
• Ability to operate independently as the company’s only representative in a market.
• Excellent English communication skills.
• US work authorization and a valid driver’s license.
• Willingness to travel frequently.

Nice To Haves

• Spanish language skills.

Responsibilities

• Assess customer sites and install, commission, and deploy robots.
• Train customer staff and verify robot performance.
• Run the US depot, including inventory, spare parts, shipping, service, and repairs.
• Own relationships with customers’ facility teams on site and relay their feedback to product and engineering.
• Hire, onboard, and lead US field operators as deployments grow.
• Define US deployment procedures, including SOPs, checklists, and training for new operators.
• Establish infrastructure for US operations, including vehicles, tools, site access, compliance, and vendors.

Benefits

• Ownership of Loki’s US deployment operations from the first robot.
• Opportunity to build and lead the US operations team as the company scales.
• Close partnership with the founders and the operations team in Zürich.
• Flat hierarchy and quick decision-making.
• Direct role in executing Loki’s US expansion.
• Opportunity to be at the forefront of changing how physical services are delivered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed