Deployment Operations Lead (Dallas, TX, 100%)

Loki Robotics • Dallas, TX

11d • Onsite

About The Position

Loki Robotics is hiring its first US-based employee to establish and grow the company’s US deployment operations. The role is based in the Dallas-Fort Worth area and involves working on-site and at customer locations across the United States. The Deployment Operations Lead will personally carry out initial robot deployments, then hire and lead field operators as deployments expand. The position builds the processes and infrastructure needed to deploy and operate robots at customer sites and will work closely with customers, product and engineering, the founders, and the operations team in Zürich.

Requirements

• At least 5 years of experience in field deployment, installation, or service of hardware, robotics, automation, or industrial equipment, including experience leading a field team.
• Hands-on experience at customer sites and ability to troubleshoot electromechanical systems.
• Comfort working with hardware and software tooling and interfacing with customers.
• Experience building a team, site, or region at an early-stage company without an established operations organization.
• Ability to write processes that others can execute correctly and present to customer management.
• Ability to work independently in a market where you are the company’s only representative.
• Excellent English communication skills.
• US work authorization and a valid driver’s license.
• Willingness to travel frequently.

Nice To Haves

• Spanish language skills.

Responsibilities

• Assess customer sites and deploy robots, including installation, commissioning, customer staff training, and performance verification.
• Operate the US depot, including inventory, spare parts, shipping, service, and repairs.
• Manage relationships with customers’ on-site facility teams and relay feedback to product and engineering.
• Hire, onboard, and lead US field operators as deployments grow.
• Define US deployment procedures, including SOPs, checklists, and training for new operators.
• Establish the infrastructure required for US operations, including vehicles, tools, site access, compliance, and vendors.

Benefits

• Ownership of Loki’s US deployment operations from the first robot.
• Opportunity to build and lead the US operations team as the company scales.
• Close partnership with the founders and the operations team in Zürich.
• Flat hierarchy and quick decision making.
• A direct role in executing Loki’s US expansion.
• Opportunity to work at the forefront of changing how physical services are delivered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed