Departmental Technician 7-10 - Ottawa County

State of Michigan • Holland, MI

9d

About The Position

This Departmental Technician position provides a variety of support activities for the Department of Health and Human Services (MDHHS) at its assigned local county office. Duties include technical support functions for office equipment, telephone system coordination, alarm and security systems, non-technical and limited technical system and problem detection, and reporting assistance. The position conducts analysis and research, completes special projects, and provides guidance to other office staff. It serves as the local office’s liaison and primary contact to and from the relevant state technology department.

At the advanced, senior level (Departmental Technician 10), the position assists local office management and staff with support activities, troubleshoots local office technical support functions, performs advanced research and analysis for management, and provides training to staff.

The position is located at Ottawa County MDHHS, 12185 James Street, Holland, Michigan. Remote work or an alternate or hybrid schedule may be considered based on operational needs and within established limits; any approved remote or hybrid work must be performed in Michigan. Employees are provided computers for state work, and phones may be provided when needed. Remote employees must provide a private, secure work location, high-speed internet service of at least 25 Mbps download and 5 Mbps upload, suitable lighting and furniture, and utilities. Employment is conditional on successful completion of a background investigation and criminal records check.

Requirements

• Possession of a high school diploma or GED Certificate.
• Experience requirements vary by level: Departmental Technician 7 requires one year of experienced-level administrative support equivalent to the 7-level in state service.
• Departmental Technician 8 requires one year of entry-level technician or paraprofessional experience equivalent to state service, or one year of administrative support experience equivalent to the 8-level.
• Departmental Technician E9 requires two years of technician or paraprofessional experience, including one year at the intermediate level in state service, or one year of advanced secretarial or supervisory administrative support experience equivalent to the 9-level.
• Departmental Technician 10 requires two years supervising administrative support activities equivalent to the 9-level, or two years performing administrative support activities equivalent to the 9-level, or three years of technician or paraprofessional experience, including one year at the experienced level in state service.
• Submit an online application through NEOGOV; hard-copy applications are not accepted.
• Document relevant experience and/or education in the resume, transcript, and/or application. Attach a resume with specific experience, employment dates (month and year), and hours worked per week, and attach a cover letter.
• If applicable, attach an official transcript. Scanned copies of official transcripts are accepted; unofficial or web-based copies are not accepted.
• Successfully complete a background investigation and criminal records check.
• Any approved remote or hybrid work must be performed in Michigan.

Nice To Haves

• Departmental Technician 7: completion of two years of college (60 semester or 90 term credits) may substitute for the experience requirement.
• Departmental Technician 8: a bachelor’s degree may substitute for the experience requirement.
• Departmental Technician E9: a bachelor’s degree and one year of job-related experience may substitute for the experience requirement.
• Departmental Technician 10: a bachelor’s degree and one year of professional experience may substitute for the experience requirement.
• Departmental Technician (Trainee) 7: two years of experience in a 7-level or higher non-administrative support ECP Group One classification, or one year as a first-line supervisor in an ECP Group Three classification, may substitute for the experience requirement.

Responsibilities

• Provide support activities for MDHHS local county offices.
• Provide technical support for local office equipment and coordinate telephone systems.
• Support alarm and security systems, detect non-technical and limited technical system or equipment problems, and assist with reporting.
• Conduct analysis and research and complete special projects for the local office.
• Provide guidance to office staff; at the Departmental Technician 10 level, provide staff training.
• At the advanced level, troubleshoot local office technical support functions and conduct advanced research and analysis for local office management.
• Serve as the local office’s liaison and primary contact to and from the applicable state technology department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED