Departmental Technician 7-E9 (Michigan Veteran Resource Service Center Technician)

State of Michigan • Lansing, MI

3d

About The Position

This position is the primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency. Technicians receive contacts directly by phone, email, and through the MVAA website. They track calls using the CRM and respond to inquiries using the MVAA CRM knowledge base and website, or by researching questions and adding answers to develop the knowledge base. The technician adheres to PII and HIPPA guidelines and complies with all state and federal laws and regulations.

Requirements

• Education typically acquired through completion of high school.
• For Departmental Technician 7: One year of experience performing administrative support activities equivalent to the 7-level in state service.
• For Departmental Technician 8: One year of experience performing administrative support activities equivalent to the 8-level in state service, or one year of experience as a technician or paraprofessional equivalent to the entry level in state service.
• For Departmental Technician E9: One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service; or one year of experience performing administrative support activities equivalent to the 9-level in state service; or two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Nice To Haves

• For Departmental Technician 7, completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
• For Departmental Technician 8, possession of a bachelor’s degree may be substituted for the experience requirement.
• For Departmental Technician E9, possession of a bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Responsibilities

• Serve as the primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency.
• Respond to contacts received by phone, email, and through the MVAA website.
• Track calls using the CRM.
• Answer inquiries using the MVAA CRM knowledge base and website, or research questions and add answers to develop the knowledge base.
• Adhere to PII and HIPPA guidelines and comply with state and federal laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED