Department Supervisor - St. Clair Square - Fairview Heights, IL

H&M•Fairview Heights, IL

1d•Onsite

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial standards, develops and communicates with the team, oversees retail operations, and is responsible for opening and closing the store.

Requirements

Emerging leadership ability and willingness to take responsibility.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric mindset.

Responsibilities

Support the store’s sales and profit goals and deliver a strong customer experience in the department and overall store.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
Help the team promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are completed correctly.
Maintain awareness of fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the store team; collaborate with Visual Merchandisers; exchange feedback; and communicate information to colleagues through regular meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure good garment care and high-quality visual and commercial product presentation.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to applicable global and local guidelines and strategies.
Maintain back-of-house information, health and safety materials, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Career growth and development opportunities.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and networking opportunities.