Department Supervisor - St. Clair Square - Fairview Heights, IL

H&M Group•Fairview Heights, IL

2d•$19 - $22•Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role follows applicable legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains commercial and visual presentation, develops the team’s customer-service and product knowledge, and oversees store routines and operations. Responsibilities also include opening and closing the store each day. The successful candidate is an emerging leader who enjoys taking responsibility and is ambitious, supportive, and an effective communicator. They are analytical, able to work with numbers and statistics, and motivated by achievement, performance, and competition while remaining customer-centric.

Requirements

Ambitious and enjoys taking responsibility as an emerging leader.
Effective communicator and supportive colleague.
Analytical solution finder, capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition while being customer-centric.

Responsibilities

Support store sales and profit goals by executing plans that deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure fitting-room and checkout routines, including transactions, returns, and exchanges, are performed correctly.
Ensure people and operations administrative routines are handled correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the store team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development among colleagues.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through daily and weekly meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Manage the full garment cycle from delivery through presentation, and ensure fitting-room routines meet internal standards using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and market or regional requirements.
Maintain back-of-house areas for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.