H&M Department Supervisor - Centre at Salisbury

H&M•Salisbury, MD

About The Position

The Department Supervisor supports store Sales and Profit goals by executing a plan to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation according to global guidelines, promotes customer service and loyalty initiatives, and oversees department routines. The position also supports team development, fashion and trend awareness, retail operations, stock and garment presentation, in-store technology and omnichannel services, and daily store opening and closing.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Ambition and effective communication skills.
Supportive approach and ability to find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store Sales and Profit goals by executing plans that deliver the best customer experience.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service across the store.
Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
Support the team in promoting and selling products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Ensure fitting room, checkout, transaction, return, exchange, and administrative routines are followed correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge with the store team; collaborate with the in-store Visual Merchandiser team; and give and receive feedback.
Communicate with store colleagues through regular meetings and other updates to inform, motivate, and inspire.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Maintain high-quality fashion, visual and commercial product presentation, and garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and regional or sales-market requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount card for H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.