H&M Department Supervisor - 829 State Street

H&M•Santa Barbara, CA

About The Position

The Department Supervisor supports store sales and profit goals by carrying out plans to deliver the best customer experience in their department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures, and helps ensure the team provides consistent customer service, fashion knowledge, and product presentation. The supervisor supports the omnichannel customer experience, identifies commercial opportunities with the Department Manager, promotes customer loyalty and in-store sustainability initiatives, and oversees appropriate fitting-room, checkout, transaction, return, and exchange routines. The role also helps develop and motivate colleagues through collaboration, communication, planning, and feedback. Responsibilities include maintaining sales-floor and back-of-house standards, stock levels, garment care, visual and commercial presentation, pricing, garment-flow routines, and in-store omnichannel services and technology. The supervisor also maintains colleague information areas and is responsible for opening and closing the store.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious and an effective communicator.
Be supportive and capable of analytical problem-solving.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Support store sales and profit goals by executing plans that deliver the best customer experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Identify departmental strengths and commercial opportunities, and work with the Department Manager to act on them.
Help the team promote products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Ensure people and operational administrative routines are handled correctly.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge and skills with the Store team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure garment-cycle, delivery, garment-presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.