H&M Department Supervisor - 829 State Street

H&M Group•Santa Barbara, CA

1d•$22 - $25

About The Position

The Department Supervisor supports store Sales and Profit goals by executing a plan to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation, identifies opportunities with the Department Manager, and helps the team promote products, the Customer Loyalty App, and in-store sustainability initiatives. The position also oversees customer-service routines, administrative tasks, team communication and development, stock and garment presentation, store technology and omnichannel services, and daily store opening and closing. This is an hourly, non-exempt role with an expected base pay range of $21.70–$25.28 per hour. H&M describes the successful candidate as an emerging leader who takes responsibility, communicates effectively, supports colleagues, analyzes and solves problems, works with numbers and statistics, and is motivated by achievement, performance, and customer service.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communicator and supportive colleague.
Analytical problem solver capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support Sales and Profit goals by delivering the best customer experience in the department and store.
Support the store’s total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge and skills with the Store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Keep the sales floor, back of house, and stockroom clean and tidy.
Maintain high-quality fashion, visual, and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies.
Maintain back-of-house information, health and safety materials, and tidiness for colleagues.
Open and close the store daily.