Department Supervisor - The Avenues

H&M Group•Jacksonville, FL

11d•$19 - $22

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. It combines customer service and sales support, fashion and product awareness, team communication and development, and retail operations and visual execution. The supervisor also takes responsibility for daily store opening and closing.

Requirements

Emerging leader who enjoys taking responsibility.
Ambitious and an effective communicator.
Supportive and capable of analytical problem-solving.
Able to work with numbers and manage statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and help ensure customer service and product promotion across the store.
Identify departmental strengths and commercial opportunities, and work with the Department Manager on actions.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Oversee fitting-room and checkout routines, including transactions, returns, and exchanges, and ensure people and operational administrative routines are handled correctly.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the store team, collaborate and plan with the Visual Merchandiser team, exchange feedback, and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms, and ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies to support a consistent price perception.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.