Department Supervisor - The Avenues

H&M • Jacksonville, FL

10d

About The Position

The Department Supervisor supports store sales and profit goals by executing plans to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omni-channel customer experience, maintains visual and commercial presentation, and helps identify and act on opportunities with the Department Manager. The position also supports team development, retail operations, stock routines, in-store technology and services, and daily store opening and closing.

The successful candidate is an emerging leader who enjoys responsibility and is ambitious, communicative, supportive, analytical, comfortable working with numbers and statistics, achievement-oriented, and motivated by performance and competition while remaining customer-centric.

Requirements

• Effective communication skills.
• Ability to work with numbers and manage statistics.
• Customer-centric approach.
• Ability to take responsibility and support team performance.

Nice To Haves

• Ambitious, achievement-oriented, and motivated by performance and competition.
• Supportive and analytical approach to finding solutions.
• Interest in fashion trends, styles, brands, products, competitors, and influencers.

Responsibilities

• Support store sales and profit goals and deliver a strong customer experience throughout the department and store.
• Represent H&M positively in customer interactions and ensure customer service is provided across the store.
• Monitor department strengths, identify commercial opportunities, and work with the Department Manager to address them.
• Help the team promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Ensure fitting-room, checkout, transaction, returns, and exchanges routines are followed.
• Handle administrative routines for people and operations correctly.
• Stay current on fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
• Share knowledge with the store team, collaborate with Visual Merchandisers, exchange feedback, and communicate with colleagues through regular meetings.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain a clean and tidy sales floor, stockroom, and back-of-house areas.
• Maintain high-quality visual and commercial product presentation and garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Ensure garment-cycle, delivery, presentation, and fitting-room routines meet internal standards, using provided tools and technology.
• Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store in line with applicable guidelines and strategies.
• Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Career development opportunities and access to colleague resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed