Department Supervisor - Waikiki Business Plaza

H&M•Honolulu, HI

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation in line with global guidelines, and works with the Department Manager to identify and act on commercial opportunities. The role guides the team in customer service, product promotion, loyalty-app engagement, sustainability initiatives, fitting-room and checkout routines, and accurate administrative practices. The supervisor stays informed about fashion and trends, shares product and fashion knowledge, collaborates with the visual merchandising team, communicates with and develops colleagues, and ensures store procedures and legal requirements are followed. Retail operations include maintaining clean sales-floor and back-of-house areas, presentation and garment care, stock levels, the garment cycle, omnichannel services and technology, pricing signage, and colleague information areas. The role is responsible for opening and closing the store daily. The successful candidate is an emerging leader who takes responsibility and is ambitious, communicative, supportive, analytical, comfortable working with numbers and statistics, achievement-oriented, motivated by performance and competition, and customer-centric.

Requirements

Effective communication skills.
Ability to work with numbers and manage statistics.
Leadership potential and willingness to take responsibility.
Ambitious, supportive, analytical, and achievement-oriented approach.
Motivation by performance and competition, with a customer-centric outlook.

Responsibilities

Support store sales and profit goals by executing plans for a strong customer experience.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions.
Identify departmental strengths and commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service across the store and help the team actively promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Stay up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Retain and share knowledge and skills with the store team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual and commercial product presentation, and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signage according to global and local guidelines and market or regional requirements.
Maintain colleague back-of-house areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount at H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Career development opportunities and access to colleague resource groups.