Department Specialist – Biltmore/Phoenix (AZ)

National Bank of Arizona•Phoenix, AZ

7d•Onsite

About The Position

National Bank of Arizona is seeking a Receptionist/Department Specialist to support its Operations Administrator Services team at the Biltmore Corporate Office in Phoenix, Arizona. The role serves as the first point of contact for customers, visitors, and vendors, and provides customer service, administrative support, and assistance with departmental programs and processes. It also supports reporting, records management, operational documentation, and mailroom coverage. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week. The hourly pay range is $18.00–$20.00, depending on qualifications, skills, experience, and internal equity.

Requirements

High school diploma or equivalent.
At least 1 year of office, administrative, clerical, or other directly related experience; a combination of education and experience may meet job requirements.
Working knowledge of departmental functions, office and administrative functions, banking and/or departmental processes and procedures.
Working knowledge of department processes, policies, and procedures.
Sound verbal and written customer service and communication skills.
Sound problem-resolution skills.
Working knowledge of computer software, including spreadsheets and word processing.

Responsibilities

Greet and assist customers, visitors, and vendors in a professional, courteous, and welcoming manner.
Answer, screen, and route incoming calls, providing accurate information or directing inquiries to appropriate personnel.
Provide administrative and staff support to the Operations Administrator Services team.
Administer and support programs, projects, and departmental processes for the assigned operating unit.
Address customer inquiries, resolve issues, and provide timely, accurate information.
Collaborate with internal and external stakeholders on department-related questions, concerns, and requests.
Prepare, maintain, and distribute departmental reports and perform reporting functions as required.
Gather, research, and compile data and documentation for operational and administrative needs.
Perform clerical and administrative tasks, including data entry, document management, and maintaining records and reports.
Assist with preparing, tracking, and controlling operational records, statistics, and reports.
Provide backup support for mailroom operations.
Train and support employees in departmental procedures, systems, and processes as needed.
Perform additional duties as assigned to support departmental and organizational goals.