Department Secretary Volunteer Services-ARMC (Days) FT-80%

Adena Health•Chillicothe, OH

10d•Onsite

About The Position

The Department/Service Line Secretary provides clerical, reception, and customer service for the Volunteer Services department at Adena Regional Medical Center in Chillicothe. The role supports day-to-day operations, creates a positive first impression, and delivers excellent customer service and telephone etiquette. The secretary may have contact with patients and customers and access to confidential patient, employee, and organizational information. The position works under the direction of the Department/Service Line Director or designee and requires flexibility and teamwork. The role may include cross-training to perform some direct patient care tasks under the supervision and direction of a licensed professional. The posting describes the position as full-time, day shift, at 80%. Salary is based on experience.

Responsibilities

Answer, direct, and document telephone calls.
Distribute mail.
Schedule appointments or other activities.
Prepare reports and written correspondence.
Collect, record, and maintain data, which may include patient information.
Maintain electronic and paper files.
Provide clerical, reception, and customer service for the department and assist with day-to-day operations.
Present a positive first impression and demonstrate excellent customer service skills and telephone etiquette.
Manage office and routine job duties with flexibility and teamwork.
May perform some direct patient care tasks after cross-training, under the supervision and direction of a licensed professional.