Department Secretary Volunteer Services-ARMC (Days) FT-80%

Adena Health System•Chillicothe, OH

12d•Onsite

About The Position

The Department/Service Line Secretary provides clerical, reception, and customer service for the assigned department or service line and assists with day-to-day operations. The role presents an exceptional first impression and demonstrates excellent customer service skills and telephone etiquette. It includes contact with patients and customers and may provide access to confidential patient, employee, and organizational information. The secretary demonstrates flexibility and teamwork while managing office operations and routine duties under the direction of the Department/Service Line Director or designee. The position may include cross-training in some direct patient care tasks under the supervision and direction of a licensed professional. This is a full-time, 80% position on the day shift in Volunteer Services in Chillicothe, at ARMC. Salary is based on experience.

Requirements

Excellent customer service skills and telephone etiquette.
Flexibility and teamwork in managing office operations and routine duties.

Responsibilities

Answer, direct, and document telephone calls.
Distribute mail.
Schedule appointments or other activities.
Prepare reports and written correspondence.
Collect, record, and maintain data, which may include patient information.
Maintain electronic and paper files.
Provide clerical, reception, and customer service for the assigned department or service line.
Assist with day-to-day operations and manage routine office duties.
Present an exceptional first impression and demonstrate excellent customer service and telephone etiquette.
Demonstrate flexibility and teamwork.
May perform some direct patient care tasks after cross-training, under the supervision and direction of a licensed professional.