H&M Department Manager - Charleston Metro Area

H&M Group•North Charleston, SC

11d•$24 - $27

About The Position

The Department Manager leads, supports, and develops the store team while promoting an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational, visual, and commercial experience for customers and colleagues, understanding store performance and opportunities, analyzing sales, and creating plans to optimize results and profits. The manager oversees the total omnichannel customer experience in the store, customer service, commercial presentation, department budgets, cost efficiency, and administrative routines. They keep the team informed about fashion and trends, support product knowledge, and lead recruitment, onboarding, performance management, scheduling, training, and succession planning. The role also ensures that store operations and visual standards are maintained, including stock levels, garment care and presentation, fitting rooms, checkout, omnichannel services, pricing, back-of-house areas, health and safety procedures, and the daily opening and closing of the store.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead and support the team, fostering an inclusive, collaborative, and entrepreneurial culture.
Manage the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Monitor department strengths and identify and act on commercial opportunities.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product, fashion, and other relevant knowledge to customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductions, training, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure fashion quality, visual and commercial product presentation, and garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation, and ensure fitting room routines meet internal standards.
Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.