H&M Department Manager - Greater St. Louis Metro

H&M Group•Chesterfield, MO

11d•$24 - $27

About The Position

As a Department Manager at H&M, you lead and support your team, foster an inclusive and collaborative culture, and help the store succeed. You ensure an excellent operational and visual experience for customers and colleagues, understand the store’s strengths and opportunities, analyze sales, and develop plans to optimize results and profits. The role is responsible for the department’s sales, customer experience, commercial presentation, operational routines, and team development. You manage recruitment, onboarding, performance, scheduling, and communication for the team, while ensuring legal and company procedures are followed. You also oversee retail operations, stock and garment presentation, in-store omni services and technology, and the daily opening and closing of the store.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and capable of finding analytical solutions.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Lead and support the department team, promoting an inclusive, collaborative, and entrepreneurial culture.
Ensure the total omni customer experience and visual and commercial presentation follow global guidelines.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Identify the department’s strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are correct.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, exchange feedback with colleagues, and collaborate with the in-store Visual Merchandiser team.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom, and ensure high-quality garment care and visual and commercial product presentation.
Secure good stock levels and provide allocation input to the Area team.
Oversee the full garment cycle from delivery to presentation and ensure fitting-room routines meet standards, using provided tools and technology.
Maintain in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.