About The Position

The Department Manager is responsible for merchandising and sales within an assigned department and for providing the highest level of customer service. The position reports to the Store Manager and requires the ability to work days, nights, and every other weekend and/or holidays. Extensive knowledge of cashier processes and procedures is preferred. The role involves directing and coordinating merchandising, setting priorities for distributing new merchandise, maintaining adequate inventory, assisting customers with purchases, and working with Retail Buyers on department product needs and information. The Department Manager also assists with training and directing new department team members and ensures safe merchandise handling by employees and customers. The position is performed in a retail store environment. It requires an irregular work schedule, frequent lifting of up to 50 pounds, long periods of standing, and frequent bending and twisting. The company will consider reasonable accommodations for individuals with disabilities.

Requirements

  • Excellent customer service skills.
  • Ability to work an irregular work schedule, including days, nights, every other weekend, and/or holidays.
  • Ability to frequently lift up to 50 pounds.
  • Ability to stand for long periods.
  • Ability to bend and twist frequently.

Nice To Haves

  • Extensive knowledge of cashier processes and procedures.
  • High school diploma.
  • Customer service training and/or experience.

Responsibilities

  • Direct and coordinate the merchandising of assigned products.
  • Set priorities for distribution of new merchandise within the assigned department.
  • Ensure adequate inventory in all areas of the assigned department.
  • Assist customers with purchases.
  • Work closely with Retail Buyers to communicate assigned department product needs and other product information.
  • Assist with training and directing new department team members.
  • Ensure employees and customers practice safety when handling merchandise.
  • Perform other duties as assigned by the Store Manager.
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