H&M Department Manager - Plaza Del Sol

H&M•Bayamón, PR

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture of collaboration and entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, analyzing sales, and planning to optimize results and profits. The manager oversees the department’s customer experience, sales and budget performance, team recruitment and development, scheduling, and retail operations. This includes maintaining product presentation, stock levels, store routines, customer service, in-store technology and omnichannel services, and compliance with procedures and legal requirements. The position also involves staying informed about fashion and trends, communicating with colleagues, and opening and closing the store. The expected base salary range is $20.90–$24.04 per hour. The role is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious, supportive, and an effective communicator.
Analytical problem-solving ability and capability working with numbers and statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the team while fostering an inclusive, collaborative culture.
Manage the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure the team provides customer service and promotes products.
Identify department strengths and commercial opportunities; analyze sales and budget goals and develop plans to improve results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Stay current on fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and give and receive feedback.
Collaborate with the in-store Visual Merchandiser team.
Ensure store procedures, routines, and legal requirements are followed; participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales floors, stockrooms, and back-of-house areas; ensure high-quality product presentation and garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting room routines meet internal standards, using available tools and technology.
Maintain in-store omnichannel services and technology, including services such as Click & Collect and Smart Store.
Maintain price signs according to applicable guidelines and strategies, supporting consistent price perception.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.