Part-Time Treatment Coordinator

Platinum Dental Services•Bountiful, UT

1d•$16 - $18

About The Position

Platinum Dental is hiring a part-time Schedule Manager (Dental Treatment Coordinator) to help patients understand recommended dental treatment, navigate financial options, and feel confident moving forward with care. The role combines patient communication, treatment coordination, and scheduling to create positive patient experiences and support office goals. The Schedule Manager works closely with dentists, clinical team members, the Office Leader, and other office staff to support patient satisfaction, treatment acceptance, collections, and practice growth. The schedule is Tuesdays from 9–6, Wednesdays from 7–4, and Thursdays from 7–4. Compensation is $16–$18 per hour, based on experience, with opportunities for monthly performance-based bonuses.

Requirements

Strong communication, interpersonal, and relationship-building skills.
Confidence discussing treatment recommendations and financial options with patients.
Ability to build trust and help patients feel comfortable making informed decisions.
Goal-oriented mindset and motivation to achieve measurable performance goals.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent follow-up skills and commitment to maintaining an organized schedule.
Strong problem-solving skills and ability to address patient concerns professionally.
Positive attitude, coachable mindset, and willingness to learn.
Ability to work effectively with dentists, clinical teams, and office leadership.
Commitment to exceptional patient service and ethical, patient-centered communication.

Nice To Haves

Previous experience as a Dental Treatment Coordinator, Schedule Manager, or Dental Patient Care Coordinator.
Familiarity with dental terminology, procedures, and treatment planning.
Experience with dental insurance verification, benefits, and patient financial arrangements.
Experience using dental practice management and scheduling software.
Demonstrated success with patient follow-up, treatment acceptance, and schedule management.
Previous experience in a customer-facing, sales, or goal-oriented environment.

Responsibilities

Present and explain recommended dental treatment plans, timelines, costs, and next steps to patients.
Build trusting patient relationships, address questions and concerns, and support informed treatment decisions through clear, empathetic communication.
Collaborate with dentists and clinical team members to ensure patients receive accurate treatment information.
Provide a positive, personalized patient experience throughout the treatment process.
Manage and optimize the dental schedule to support efficient patient flow and office productivity.
Schedule appointments for recommended treatment and explain the importance of completing care.
Follow up with patients who have unscheduled treatment and help address questions or scheduling barriers.
Reduce schedule gaps through proactive communication and appointment coordination; monitor scheduling opportunities with the clinical team.
Encourage consistent follow-up care and future appointments to support patient retention.
Maintain accurate scheduling information and patient communication records.
Verify dental insurance benefits and communicate estimated coverage to patients.
Explain treatment costs, insurance estimates, payment options, and patient financial responsibilities.
Coordinate financial arrangements according to office policies and communicate professionally about outstanding balances and payment expectations.
Collaborate with billing and office team members to resolve insurance and financial questions.
Support office goals related to scheduling, treatment acceptance, collections, and patient satisfaction.
Track patient follow-ups and treatment scheduling opportunities and identify ways to improve scheduling efficiency and patient communication.
Work with the Office Leader, dentists, and clinical team to support daily office performance and contribute to a collaborative, results-driven team.
Maintain professionalism, accuracy, and patient confidentiality in all interactions.