Dental School Access Coordinator

Lyon College•Little Rock, AR

5d•Onsite

About The Position

The Dental School Access Coordinator serves as the primary front-office point of contact for the Lyon College School of Dental Medicine Clinics. This position is responsible for answering incoming telephone calls, greeting patients and visitors, coordinating access to the appropriate faculty, staff, students, and departments, and supporting efficient front-desk operations. The Access Coordinator helps ensure a professional, courteous, and responsive experience for patients and visitors while supporting appointment communication, message accuracy, and daily administrative workflow. This position reports to the LCSDM Clinic Manager and supports the overall operations of the clinical enterprise.

Requirements

High school diploma or GED required
Prior front desk, patient access, customer service, or administrative support experience required
Experience in a healthcare, dental, or academic setting preferred
Basic proficiency in Microsoft Office
Ability to learn dental clinic or practice-management software
Strong written and verbal communication skills required
Ability to follow institutional policies, front-office procedures, and confidentiality requirements
Ability to sit or stand for extended periods
Frequent use of telephone and computer
Ability to perform repetitive hand motions related to typing and phone use

Nice To Haves

Associate degree preferred
Experience in a healthcare, dental, or academic setting preferred

Responsibilities

Answer and manage a high volume of incoming telephone calls in a professional, courteous, and efficient manner.
Route calls accurately to appropriate faculty, students, clinic staff, departments, and administrative offices.
Take clear, complete, and timely messages and ensure prompt delivery to the appropriate parties.
Greet patients, visitors, vendors, and guests and direct them to the appropriate clinic, office, or waiting area.
Provide general information regarding clinic hours, locations, services, and standard procedures, consistent with approved guidelines.
Direct appointment inquiries and scheduling-related communications to the appropriate personnel.
Monitor front desk activity to ensure an organized, welcoming, and professional reception area.
Maintain accurate logs of calls, messages, and other front-office communications as needed.
Escalate urgent, sensitive, or unresolved calls and visitor concerns to the appropriate supervisor or department.
Assist with scanning, filing, mail distribution, and other clerical duties that support clinic operations.
Perform other duties as assigned to support clinic and administrative operations.