Dental Receptionist @ Dental Associates of Florida - Winter Haven

Dental Care Alliance•Winter Haven, FL

10h•Onsite

About The Position

Dental Associates of Florida - Winter Haven is seeking a Dental Receptionist to provide a high level of patient care and satisfaction in a team-based clinical environment. The role supports staff members and patients by answering phones, addressing patient inquiries, scheduling appointments, and helping patients complete treatment plans through acceptable financial arrangements. The receptionist must be flexible in handling requests and projects assigned by other staff members or the Office Manager. This position is suited to someone who values outstanding customer service, is willing to learn, and wants to get started in the dental field.

Requirements

Exceptional customer service skills.
Experience answering telephones.

Nice To Haves

Experience working in a dental, medical, or other health-care office.
Knowledge of HMO/PPO insurance plans.

Responsibilities

Acknowledge, smile, and greet patients upon arrival and dismissal.
Respond to patient questions and concerns according to DCA policies.
Answer telephones.
Schedule appointments, maintain the appointment book, and confirm appointments.
Follow up on missed or canceled appointments.
Register patients on the sign-in sheet.
Post charges and payments to patient accounts.
Check voicemail daily.
Maintain a clean and friendly waiting area for patients.
Support staff and patients and handle requests or projects assigned by other staff members or the Office Manager.
Assist patients with completing treatment plans through acceptable financial arrangements.