Dental Receptionist

CHC • Arlington, WA

1d

About The Position

The Dental Receptionist works as part of a team with clinic support staff and healthcare providers, performing clerical, reception, administrative, and secretarial tasks. Duties include answering and screening calls, taking messages, scheduling appointments, obtaining billing information, checking in patients, and maintaining and updating patient demographic data. The role supports efficient patient flow, accurate records, financial transactions, and daily clinic operations.

Requirements

• High school graduate or equivalent.
• Proficient in reading, speaking, understanding, and writing English.
• One year of customer service experience working with the general public.
• One year of clerical, reception, dental assisting, administrative, or secretarial experience, or an equivalent combination of education and work experience.
• Able to work independently and be self-directed, as well as work effectively in a team environment.
• Able to organize, prioritize, and coordinate multiple activities and tasks.
• Able to work with initiative, energy, and effectiveness in a fast-paced environment and produce work in high quantity and quality.
• Able to solve problems creatively and remain calm and effective in high-pressure and emergency situations.
• Able to use multiline telephones and other office machines.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Nice To Haves

• Bilingual skills.
• Knowledge of dental terminology.
• Graduate of an accredited Office Skills Certification Program or related field.
• Graduate of an accredited Dental Administrative Assistant Certification program or related field.
• Experience working with insurance or billing in a healthcare setting or insurance organization.
• Experience in a multiple-provider dental practice.
• Familiarity with digital imaging.
• Experience with healthcare information systems, such as electronic health records and practice management systems.
• Experience working with low-income, multi-ethnic populations.

Responsibilities

• Greet patients, interpreters, and visitors in person and by phone; respond to inquiries, take messages, and provide accurate information about schedules and services.
• Check in, register, and schedule patients in the practice management system; maintain appointment schedules and follow office scheduling policies.
• Verify and update patient demographic information in the electronic record at each visit.
• Assist with patient flow and coordinate walk-in and add-on patients with the back office, including communication about cancellations, recalls, and delays.
• Route and file documents and mail appropriately.
• Assist with insurance eligibility verification and verify income for sliding-fee patients; help complete sliding-fee applications as delegated.
• Receive patient payments, answer or refer billing questions, and maintain records of financial transactions.
• Prepare daily bank deposits and reconcile cash, checks, and bankcard receipts accurately and securely.
• Order interpreter and transportation services and coordinate with outside organizations regarding patient services.
• Assist with appointment confirmations as needed.
• File and retrieve charts from storage and log chart movements accurately and promptly while maintaining confidentiality.
• Open and close clinic and reception areas during business hours.
• Keep the work area and reception lobby neat and orderly; maintain adequate inventory of office supplies and clinical forms.
• Maintain and troubleshoot office equipment, including calculators, copiers, fax machines, and printers.
• Assist other departments when called upon.
• Follow organizational infection-control practices and the written plan.
• Meet attendance standards needed to support daily operations and continuity of patient care.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• Up to 120 hours of vacation time every 12 months, prorated by FTE.
• Paid sick leave.
• 10 paid holidays.
• 403(b) Safe Harbor retirement plan with employer match.
• Disability insurance.
• Life insurance.
• $0.75 per hour for employees who test proficiently in a second language.
• Competitive wages and a comprehensive benefits package addressing health, time off, retirement, and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED