Dental Receptionist

Community Health Center of Snohomish County (CHC) • Everett, WA

2d • $46,134 - $60,154

About The Position

The Dental Receptionist works as part of a team with clinic support staff and healthcare providers. The role performs clerical, reception, administrative, and secretarial tasks, including answering and screening calls, taking messages, scheduling appointments, obtaining billing information, checking in patients, and maintaining and updating patient demographic data.

The position is scheduled for 35 hours per week, in 7-hour shifts, 5 days per week, with one Saturday per month required. The employer offers competitive wages and a comprehensive benefits package addressing health, time off, retirement, and career advancement. A $0.75-per-hour differential is available to employees who demonstrate proficiency in a second language.

Requirements

• High school graduation or equivalent.
• One year of customer-service experience working with the general public.
• One year of clerical, reception, dental assisting, administrative, or secretarial experience, or an equivalent combination of education and work experience.
• Proficient in reading, speaking, understanding, and writing English.
• Able to work independently and be self-directed, as well as work effectively in a team environment.
• Able to organize, prioritize, and coordinate multiple activities and tasks.
• Able to work with initiative, energy, and effectiveness in a fast-paced environment and produce work in high quantity and quality.
• Able to problem-solve creatively and remain calm and effective in high-pressure and emergency situations.
• Able to use multi-line telephones and other office machines.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Able to meet attendance standards for daily operations and continuity of patient care.

Nice To Haves

• Bilingual skills.
• Knowledge of dental terminology.
• Graduation from an accredited Office Skills Certification Program or a related field.
• Graduation from an accredited Dental Administrative Assistant Certification program or a related field.
• Experience working with insurance or billing in a healthcare setting or insurance organization.
• Experience in a multiple-provider dental practice.
• Familiarity with digital imaging.
• Experience with healthcare information systems, such as electronic health records and practice management systems.
• Experience working with low-income, multi-ethnic populations.

Responsibilities

• Greet patients, interpreters, and visitors promptly and courteously in person and by phone; respond to inquiries, take messages, and provide accurate information about schedules and services.
• Check in, register, and schedule patients in the practice management system; maintain the appointment schedule and follow office scheduling policies.
• Verify and update patient demographic information in the electronic record at each visit.
• Help manage patient flow, coordinate walk-in and add-on patients, and communicate with the back office about walk-ins, cancellations, recalls, and delays.
• Route or file documents and mail appropriately.
• Assist with insurance eligibility verification.
• Verify income for sliding-fee patients and help complete sliding-fee applications as delegated.
• Receive patient payments, answer or refer billing questions, and maintain records of financial transactions.
• Prepare daily bank deposits and reconcile receipts, including cash, checks, and bankcard transactions, ensuring accuracy, timeliness, and security.
• Order interpreter and transportation services and coordinate with outside organizations regarding patient services.
• Assist with confirming appointments as needed.
• File and retrieve charts from storage and accurately and promptly log chart movements to prevent record loss and maintain confidentiality.
• Open and close the clinic and reception areas during business hours.
• Keep the work area and reception lobby neat and orderly.
• Maintain adequate inventories of office supplies and clinical forms.
• Maintain and troubleshoot office equipment and machines, including calculators, copiers, fax machines, and printers.
• Assist other departments when called upon.
• Follow organizational infection-control practices and the written plan.
• Meet attendance standards to support daily operations and continuity of patient care.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• Up to 120 hours of vacation time per 12 months, prorated by FTE.
• Paid sick leave.
• 10 paid holidays.
• 403(b) Safe Harbor retirement plan with employer match.
• Disability insurance.
• Life insurance.
• $0.75-per-hour differential for employees who test proficiently in a second language.
• Additional benefits are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED