Dental Receptionist

Willamette Dental•Everett, WA

9d•$22 - $26

About The Position

In partnership with the clinical team, the Care Advocate provides customer service by coordinating patient flow and communicating with patients, doctors, practice managers, clinic staff, and appointment center representatives. The role monitors treatment completion, supports oral health improvement initiatives, and promotes patient engagement. It supports the therapeutic alliance between clinicians and patients by reinforcing provider recommendations, interventions, prescriptions, and recalls. The position reports to the Practice Administrator. This full-time role is based at the Everett Practice and follows four 10-hour shifts. The expected hiring range is $22.00–$26.00 per hour, and the position is also eligible for incentive pay under the company plan. The role requires adherence to personal protective equipment policies, the ability to travel to other Willamette Dental locations within a reasonable range as needed, and reliable attendance. Duties may involve exposure to protected health information, which must be handled in accordance with HIPAA.

Requirements

High school diploma or GED.
Ability to successfully demonstrate educational requirements regarding care advocacy through an electronic exam.
Ability to successfully demonstrate case presentations regarding care advocacy to the Managing Doctor and Practice Manager.
Reliable and predictable attendance.
Ability to follow PPE requirements and handle protected health information in a manner consistent with HIPAA.

Nice To Haves

Post-secondary coursework, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
At least two years of customer service experience is preferred.
Medical, dental clinic, or healthcare experience is highly desirable, including strong knowledge of HIPAA compliance procedures.

Responsibilities

Oversee the daily schedule, identify opportunities to improve scheduling efficiency, monitor schedule changes, and promptly correct scheduling errors.
Understand payment methods, communicate fee requirements, collect and document payments, handle funds properly, balance the daily payment ledger, reconcile payments, complete and forward M.O.O.L.A.H. forms, complete deposit slips, and make daily bank deposits.
Update patient cards, confirm and verify insurance information, and schedule treatment as directed by clinicians.
Organize and prepare charts for appointments, route and maintain charts, prepare new patient charts according to current WD guidelines, and duplicate charts and records when requested.
Build rapport with patients by providing accurate information, answering questions or concerns about treatment plans, and providing a Statement of Services at each visit.
Open and close the clinic and keep the reception area neat and clean.
Partner with the clinical team to help patients understand dental procedures, treatment series, interventions, provider expectations, and communication directives.
Partner with the clinical team to triage incoming emergency and unplanned treatment calls.
Coordinate care by scheduling and reinforcing recalls, arranging referrals to internal and external providers, and answering patient care questions.
Follow Willamette Dental's PPE policy, including use of N95 respirators and other PPE as required by regulations and company policy.
Travel to other WD locations within a reasonable range as needed based on business needs.
Maintain reliable and predictable attendance.