DENTAL PSR (4372)

CVHS HEALTH SERVICES•Alberta, VA

11d•$15 - $18•Onsite

About The Position

The Dental PSR greets patients and supports front-desk, patient-account, appointment, payment, and medical-record processes. The role maintains accurate patient information in the electronic medical record (EMR), explains charges and services, coordinates referrals and transportation, and helps ensure records and schedules are handled accurately. The Dental PSR promotes a team-based, patient-centered medical practice and may provide backup to Medical Records Clerks or other Front Desk staff as requested by a supervisor.

Requirements

High school graduate.
Demonstrated competence in the essential job functions.
Detail oriented and accurate.
Excellent customer service and telephone skills.
Ability to work well with others, plan and coordinate work, and work flexibly under pressure.
Neat appearance.
Respect for patient confidentiality.
Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

Some medical office experience is preferred.
Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

Greet arriving patients and direct them to the appropriate area.
Enter and update patient demographic, insurance, and slide information in the EMR, ensuring patients are checked in with current information.
Obtain authorizations from outside providers as needed.
Enter medical, pharmacy, transportation, and ancillary-service visits and related cash payments into the computer system.
Generate STAT referrals as assigned.
Collect current and past-due service payments at checkout and explain patient charges.
Reconcile daily input data with computer output for charges and payments; prepare daily bank deposits and deliver them to the bank as necessary.
Answer questions about patient accounts and recommend balance adjustments as appropriate.
Maintain the computerized appointment system; record scheduled, canceled, and broken appointments; notify patients and staff about cancellations or schedule changes.
Mark daily no-shows in the EMR, notify the provider, and ensure no-show records are delivered to the appropriate provider’s office.
Explain CVHS services and patient policies and procedures.
Identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as necessary.
Follow up on broken appointments at providers’ request and refer patient complaints to appropriate CVHS personnel.
Arrange and coordinate transportation and prepare daily transportation lists when necessary.
Sort and scan laboratory work, dictations, EKGs, x-ray reports, and medical data from other hospitals, clinics, and physicians; ensure records have identification before scanning into the EMR.
Maintain a log of outgoing requests for release of information and prepare, print, or fax requested medical records from the EMR.
Review the EMR for quality assurance as requested.
Duplicate forms, make telephone calls, and perform other miscellaneous duties.
Process payment plans.
Back up Medical Records Clerks or other Front Desk staff as requested by a supervisor.
Perform other duties assigned by supervisors and attend work as scheduled.