Dental Practice Administrator

Dental Metrics Maven•Montgomery Village, MD

1d•Onsite

About The Position

We are seeking a highly motivated and experienced Dental Practice Administrator to lead front office operations at a privately owned dental practice’s Gaithersburg, Maryland location. The two-operatory office generates approximately $90,000–$100,000 in monthly revenue. The role is responsible for smooth day-to-day operations and an excellent patient experience in a Medicaid-focused environment serving primarily patients under 21, many of whom speak Spanish. Spanish fluency is required. The practice is not part of a DSO and has three locations. Initial training will take place in Wheaton, Maryland, and occasional travel to Wheaton and Arlington, Virginia, may be required for training and cross-location support. The administrator leads front office functions, supervises and develops two to three team members, oversees Medicaid and insurance processing, and helps maintain efficient patient flow and high service standards. The position uses Eaglesoft to support scheduling, reporting, and workflows; works closely with the practice owner and leadership; and may occasionally assist chairside or in the back office. The schedule is full-time, Monday through Thursday, plus one to two Saturdays per month.

Requirements

Fluent Spanish is required.
At least 3 years of dental office management or front office leadership experience.
Strong knowledge of dental insurance billing and Medicaid workflows.
Proficiency with Eaglesoft, or ability to learn it quickly.
Demonstrated team leadership, organization, and communication skills.
Patient-centered mindset and comfort serving diverse, working-class families.
Flexibility to support multiple locations occasionally.

Responsibilities

Lead front office operations, including scheduling, check-in and check-out, billing, insurance, and patient communications.
Supervise and develop two to three team members, including front desk staff and assistants.
Ensure accurate Medicaid and insurance processing; monitor accounts receivable and follow up on claims.
Maintain efficient patient flow and high service standards.
Use Eaglesoft to optimize scheduling, reporting, and workflows.
Provide cross-coverage and attend training at other locations as needed.
Collaborate with the practice owner and leadership to execute operational goals.
Occasionally assist chairside or in the back office to support practice efficiency.