Dental Practice Administrator

Dental Metrics Maven • Sudbury, MA

1d • Onsite

About The Position

An established, privately owned pediatric dental and orthodontic practice in Sudbury, Massachusetts, is seeking an experienced Dental Office Administrator to take ownership of daily operations, support team development, and improve administrative processes. The administrator will work directly with practice ownership and serve as a trusted resource for both clinical and administrative teams, helping build a positive, accountable, and collaborative workplace. Previous dental practice experience is required; pediatric dental or orthodontic experience is not required.

The role oversees daily practice administration, team accountability and development, financial administration and dental billing, practice-management systems, and patient experience. The ideal candidate leads through relationships, communicates effectively, exercises sound judgment, and proactively identifies and resolves operational challenges.

This is a full-time position with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., including a one-hour lunch break and no weekends. Compensation is $30–$35 per hour, or an annualized $62,400–$72,800 based on a 40-hour workweek, with flexibility to offer slightly higher compensation for exceptionally qualified candidates with strong dental administrative and leadership experience.

Requirements

• Previous dental practice experience.
• Strong understanding of dental front office operations and administrative workflows.
• Experience reviewing dental patient ledgers, posting payments, and managing account balances.
• Knowledge of dental insurance, billing, and collections processes.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to independently resolve operational challenges and prioritize responsibilities.
• Comfort providing direction, coaching, and accountability to team members.
• Strong technology skills and ability to learn new practice management systems.
• Professional and dependable, with comfort working directly with practice ownership.

Nice To Haves

• Previous experience as a Dental Office Administrator, Office Manager, Administrative Lead, or Senior Treatment Coordinator.
• Experience training, mentoring, or supervising dental administrative employees.
• Familiarity with Cloud9 practice management software.
• Experience improving collections, billing accuracy, and administrative workflows.
• Background in a high-volume dental practice or multi-provider environment.
• Pediatric dentistry or orthodontic experience; not required.
• Experience within a dental support organization (DSO) or larger dental organization.

Responsibilities

• Oversee daily administrative operations and monitor office activities to ensure work is completed accurately, on time, and professionally.
• Serve as a primary contact for administrative questions, concerns, and operational challenges.
• Identify problems proactively and implement practical solutions, working with ownership when appropriate.
• Establish consistent administrative workflows, policies, and expectations.
• Coordinate clinical and administrative team members to maintain smooth patient flow and reduce interruptions to providers.
• Foster a collaborative, respectful, and accountable team environment and build effective working relationships across roles.
• Set clear expectations, encourage follow-through, provide constructive coaching, and address interpersonal challenges professionally.
• Support onboarding, training, and ongoing development of administrative staff; serve as a liaison between ownership and the team.
• Review and interpret patient ledgers; oversee accurate payment, adjustment, and insurance transaction posting.
• Monitor outstanding balances, collections, and accounts receivable; identify account discrepancies and support timely resolution.
• Support accurate insurance processing and financial documentation, and establish accountability for billing, posting, and collections procedures.
• Train and guide administrative team members on ledger management and financial workflows; work with ownership to identify opportunities to improve financial performance.
• Develop working knowledge of Cloud9 dental practice management software and ensure patient accounts, financial records, and administrative information are maintained accurately.
• Improve workflows and software utilization, train team members on system use and documentation, and coordinate solutions to administrative technology challenges.
• Maintain a welcoming, professional, family-friendly practice environment and help resolve patient concerns with empathy and sound judgment.
• Support clear communication among patients, families, providers, and administrative staff; model excellent customer service and professionalism.

Benefits

• 10 days of paid time off (PTO).
• Paid holidays.
• Medical insurance with the employer covering 60% of individual medical insurance premiums.
• 401(k) retirement plan with profit sharing.
• Employee pediatric dental and orthodontic services covered, with employees responsible only for applicable laboratory fees.
• Professional growth and leadership development opportunities.
• Consistent Monday–Friday schedule with no weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed