Dental Patients Accounts Representative

Stony Brook University•Town of Brookhaven, NY

About The Position

At Stony Brook School of Dental Medicine, the Dental Patient Account Representative performs varied, specialized duties supporting the Revenue Cycle, Compliance, and Patient Experience. The role verifies insurance, helps patients and providers develop financial treatment plans, collects patient balances, posts payments in an electronic POS system, reconciles payments for bank deposits, and submits claims to insurance carriers. The Representative interacts professionally and respectfully with hospital and clinical staff, patients, visitors, and other internal and external customers, providing excellent customer service and supporting a positive experience in patient encounters. The role requires strict adherence to confidentiality requirements and departmental and organizational policies and procedures. Candidates should communicate effectively, use sound judgment grounded in ethical principles, adapt to changing patient needs, and work effectively with people experiencing stress, including sick patients and distressed family members. This is a full-time, FLSA Non-Exempt appointment eligible for overtime provisions. The position is also eligible for $4,150 in annual UUP location pay, paid biweekly. The employer is unable to sponsor work visas for this position.

Requirements

Associate’s degree or foreign equivalent, and one year of full-time work experience in public health or a related industry such as insurance; alternatively, three years of full-time work experience in public health, insurance, or a related industry may be considered in lieu of the degree.
Excellent verbal and written communication, interpersonal, computing, and multitasking skills in a fast-paced environment.
Demonstrated experience and expertise speaking with customers and the ability to work effectively with people under stress.
Ability to adhere to confidentiality requirements and organizational and departmental policies and procedures.
Resume/CV and cover letter must be included with the online application.

Nice To Haves

Bilingual in English and Spanish.
Experience in billing, accounts receivable, dental work, or hospital patient access/registration.
Experience working with dental insurance benefits.
Experience working with dental terminology.
Previous experience as a dental billing or registration representative.
Experience with EMR computerized registration, financial, or IT systems.

Responsibilities

Verify insurance, determine eligibility, and calculate patient cost share using electronic systems and other means.
Obtain complete and accurate patient demographic and insurance information, keep data current, and verify coverage to support clean billing.
Provide patients and their representatives with financial guidance about benefit coverage and cost-share responsibilities.
Work with providers to develop treatment plans, payment plans, and financial responsibility information for patients.
Collect and post co-pays, deposits, and deductibles at the time of patient visits.
Review providers’ clinical notes to determine whether the selected procedure code is correct.
Review charts and communicate to providers the information needed to bill claims promptly.
Submit claims to insurance carriers by paper and electronically, with proper attachments.
Ensure compliance requirements are met, including presenting and securing patient or designee consents and regulatory signatures required for treatment and payment.
Maintain and obtain required documentation, such as copies of photo identification and insurance documents; witness general consents, agreements, and acknowledgements.
Reconcile petty cash bags to ensure the issued amount is maintained.
Communicate professionally with colleagues and patients, and answer calls directed to the Cashier Office.
Perform other duties or projects as assigned, consistent with the position’s rank and departmental mission.