Dental Office Patient Reception (full time)

The Lake Erie College of Osteopathic Medicine•Erie, PA

10d

About The Position

The Dental Office Patient Receptionist provides front-office support for LECOM School of Dental Medicine Dental Practices, including scheduling, patient relations, collections, and following policies and procedures. This is a Monday through Friday position. The receptionist supports patient flow in coordination with faculty and students, assists students in learning front-office operations, and supervises and manages a patient practice area with 10–20 chairs. The role also includes handling financial and insurance information, coordinating dental materials inventory, contributing to institutional and community activities, and supporting student learning through scholarly activity. Other duties may be assigned to meet practice needs. The position requires knowledge of patient relations, scheduling, bookkeeping, dental coding and insurance, applicable regulations and safety protocols, and patient and student privacy requirements. The receptionist must maintain an established work schedule, communicate effectively, use organizational and planning skills, prioritize competing tasks, protect confidential information and equipment, and work cooperatively with others.

Requirements

High school diploma or GED required.
Computer experience in dentistry or a related field sufficient to enter information in the AxiUm computer program.
Knowledge of patient relations, scheduling, and bookkeeping.
Knowledge of ADA coding, dental insurance, and reimbursement.
Knowledge of and compliance with state and federal regulations and practice-level safety protocols.
Knowledge of patient privacy requirements under HIPAA and student privacy requirements under FERPA.
Follow proper OSHA and safety guidelines.
Protect office, dental, and facility equipment.
Strong communication skills, computer literacy, and accurate data-entry skills.
Strong organizational skills, accuracy, and attention to detail.
Training and certification on the Institutional Data System, Jenzabar.
Maintain an established work schedule and report to work as scheduled, ready to devote attention and energy to the work.
Use interpersonal and communication skills, including tact and diplomacy.
Use organizational and planning skills, including attention to detail and follow-through.
Assess and prioritize multiple tasks, projects, and demands.
Maintain confidentiality of work-related information and materials.
Establish and maintain effective working relationships.
Work cooperatively and collegially with others in a workplace of dignity and respect, consistent with EEO rules and regulations.
Accept work directives from managers and supervisors respectfully and cooperatively.
Remain flexible to accept other duties needed or assigned for practice needs.

Nice To Haves

Bilingual ability preferred.
Associate’s or bachelor’s degree with 2–5 years of experience in a similar job responsibility preferred.

Responsibilities

Check patients in and out, answer telephones, and verify personal information for billing purposes.
Assist students in learning front-office business operations.
Attend SDM-approved meetings that support professional advancement.
Supervise and manage a 10–20 chair patient practice area.
Work with faculty and students to maintain patient flow.
Take direction and receive daily assignments to assist dental students.
Be available during assigned hours for student instruction and practice development.
Prepare end-of-day reports and balance reports for the Financial Officer.
Protect money, checks, and credit cards, and collect insurance information.
Coordinate dental materials inventory with the Dispensary.
Assist with institutional fundraising and participate in the LECOM Scholarship Auction.
Participate in scholarly activity to enrich the student learning experience.
Represent LECOM through community involvement, including board service, fundraisers, and outreach.
Accept other duties needed or assigned for practice needs.