Dental Office Manager

Aspen Dental Management•Wausau, WI

21d

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors, helping create lasting impressions and build patient trust and loyalty. The role includes a ten-week training program covering business and leadership knowledge to support success and growth within the organization. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Demonstrated analytical thinking and an emphasis on leveraging data.
A people-centric leadership approach that motivates and inspires others.

Nice To Haves

At least one year of managing a team of direct reports.
College degree.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and ensure collection while supporting high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.