Dental Office Manager

Aspen Dental Management•Louisville, KY

19d

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps build trust and loyalty with patients. The role includes participating in an extensive ten-week training program covering business and leadership knowledge to support success and growth within the organization. The position is full-time, with a salary of $50,000–$62,000 per year plus monthly and quarterly incentive earnings.

Requirements

High school diploma or equivalent.
At least one year of experience managing a team of direct reports.
Strong communication and interpersonal skills, including the ability to build rapport with patients of different ages and backgrounds.
Ability to demonstrate analytical thinking and leverage data.

Nice To Haves

College degree preferred.
People-centric leadership style that motivates and inspires others.

Responsibilities

Lead office operations in support of the doctors and help create positive patient experiences.
Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high quality of care.
Review monthly business results and manage profit and loss.
Align the sales plan with business goals and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Complete additional tasks as required.