Dental Office Manager 40077

Midwest Dental•Jacksonville, IL

About The Position

As a Dental Office Manager, you’ll play a key role in creating an exceptional experience for patients while helping the team and practice thrive. You’ll lead the office’s day-to-day operations, support team performance, and partner with the doctor and clinical team to create a positive, productive practice environment. The role is suited to a people-focused, accountable leader motivated by results—someone who can create a great patient experience, bring a team together, and keep a busy dental practice moving forward. The position is associated with the affiliated dental office listed at the top of the employer’s career-site posting. Benefits are determined by employment status and hours worked. Smile Brands supports more than 650 affiliated dental practices across 28 states and is an equal opportunity employer committed to an inclusive workplace.

Requirements

Experience leading, coaching, or developing a team.
Knowledge of dental terminology and the day-to-day operations of a dental practice.
Strong communication and interpersonal skills.
A patient-first mindset and commitment to creating an exceptional experience.
Ability to prioritize, problem-solve, and make decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort working with practice performance, scheduling, and financial metrics.
A positive, collaborative leadership style.

Nice To Haves

At least 1 year of experience managing or leading a dental office is preferred.

Responsibilities

Lead the day-to-day operations of the dental practice, ensuring efficient office operations and an exceptional patient experience.
Partner with the dentist and clinical team to support practice goals, patient care, and practice growth.
Lead, coach, and develop the office team, fostering collaboration, accountability, and engagement.
Oversee patient scheduling and help ensure the practice operates at its full potential.
Monitor practice performance, including production, collections, and accounts receivable, and identify opportunities for improvement.
Manage office expenses, supplies, and operational resources.
Support recruiting, onboarding, training, and retention of team members.
Create a welcoming environment for patients and address concerns promptly and professionally.
Ensure the practice follows company policies, regulatory requirements, and applicable dental compliance standards.
Monitor equipment and facility needs and coordinate maintenance when necessary.
Identify opportunities to improve the patient and team experience and put ideas into action.